Security Manager

About the role

The Security Manager ensures the highest level of service to residents, guests, staff, and service providers. They must handle emergency situations, develop and implement safety and security plans, and manage the Security staff.

Responsibilities

• Recommends and implements procedural changes
• Develops and implements safety, security, and emergency plans and programs
• Maintains a professional appearance and adheres to departmental grooming standards
• Practices professionalism and excellent customer service
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner
• Maintains a safe and secure environment throughout the property
• Follows safety procedures and maintains a safe work environment
• Works shifts that are subject to change based on property and supervisorial needs
• Maintain all safety and equipment standards
• Remain current with all staff certifications and licenses
• Prepare a bi-weekly staff work schedule
• In the event of staff callouts or arranged time off, the Security Manager is responsible for ensuring coverage is in place
• Conduct regular department meetings for informing, training, and inspiring staff
• Attend regular meetings as directed by Property Manager
• Respond on-site to property for all major emergencies unless Property Manager provides different guidance
• May be assigned other duties by the on-site Property Manager
• Investigate, analyze, and report on all incidents and accidents; coordinate activities and liaise with local and federal law enforcement agencies, fire companies, and insurance agencies to resolve problems, ensure a safe environment for guests and staff, and a quality guest experience
• Develop safety, security, and emergency procedures/action plans for the condominium association and monitor program implementation within corporate guidelines to protect residents and staff, secure the assets, and minimize losses
• Train the condominium association staff in conjunction with the Engineering Manager on fire prevention, safety and equipment, accident prevention, security, and emergency procedures to decrease accidents/incidents and reduce life and property liabilities and losses
• Train the condominium association staff on radio etiquette and use, SOP’s
• Manage the security budget to minimize expenses and aid in meeting/exceeding the associations financial goals
• Monitor and control the maintenance and repair of safety related equipment to ensure constant emergency readiness

Qualifications

• High school diploma
• Must have or complete within 90 days of hire CLSS (Certified Lodging Security Supervisor) program with AHLA (American Hotel & Lodging Association.)
• Must have a valid “Security D License”
• College level courses in business or hospitality preferred
• Two years’ experience in managing Security department staff preferred: hiring, training, supervising staff
• Security management experience in high-quality, luxury-oriented hotel, resort, condominium, or club preferred
• Experience in managing at least 13 people
• Strong customer service, communication, and interpersonal skills required
• Effective written and verbal communication skills
• Multiple language fluency is desirable
• Bilingual in English and Spanish

Skills

• Ability to lift 50 – 100 lbs.
• Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain)
• Ability to walk and climb stairs
• Ability to handle, finger, grasp and feel objects and equipment
• Ability to reach with hands and arms
• Ability to communicate, receive, and exchange ideas and information by means of the spoken and written word
• Ability to navigate the property/building quickly and easily as required to meet the job functions
• Repeat various motions with the wrists, hands, and fingers
• Complete all required forms

Schedule

Tuesday - Saturday 3pm-11pm (Sunday & Monday Off)

What We Offer

• Full comprehensive benefits including your choice of multiple medical plans, dental, and Vision
• Time off benefits, paid holidays, and a 401k with company match
• Occasional travel may be required to attend training and other company functions

Compensation

$23 Hourly

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.