Security Maintenance Technician

About the role

This position is responsible for the maintenance program of all physical security systems, hardware, and controls across Trinity River Authority project and office locations. The role includes access control hardware/software, video surveillance equipment and software, alarm monitoring systems, and related access control hardware. The ideal candidate will have experience in design and construction standards and project management, and will track maintenance requests, hardware lifecycle, and preventative maintenance using various systems.

Responsibilities

• Submit, track, and close out maintenance requests submitted through various systems
• Identify maintenance needs, outages, or faulty equipment, including detailed root cause analysis as needed
• Create and manage preventative maintenance programs for physical security equipment
• Train TRA employees on security maintenance steps in collaboration with project maintenance staff
• Process, track, and maintain all security maintenance budgets for project locations
• Track time, company resources, materials, and maintain detailed records of equipment taken out of service and new equipment put into service
• Respond to all emergency maintenance requests from project staff in a timely manner
• Assign priority levels to all new maintenance requests and perform initial troubleshooting with requestors
• Work with the Planning, Design, and Construction department to review new security plans as needed
• Collaborate with the IT department to diagnose network outages or evaluate IT infrastructure needs
• Report to work during scheduled and emergency situations, including extended periods of inclement weather

Qualifications

• Education: High School Diploma or equivalent; some college or technical school preferred
• Experience: Minimum 4 years as a security installer/integrator; experience with security systems and hardware; experience training/maintenance staff on triaging or remotely diagnosing issues/outages
• Certifications/Licenses/Registrations:
  • Certified access control installer
  • Certified video surveillance installer
  • Certified Gate technician
  • Certified alarm installer
  • Access control system certifications
  • ASIS PSP preferred
  • Radio communications certification
  • Lift & Fork Lift certified
• Knowledge:
  • Basic construction practices and project management
  • Advanced knowledge of access control systems, alarm monitoring systems, and video surveillance systems, including communication methods (networking, fiber networking, radio infrastructure)
  • Understanding of badging/credentialing systems

Skills

• Ability to troubleshoot and remediate issues with physical security systems and infrastructure, including access control systems, video surveillance systems, alarm monitoring systems, gate and door hardware, locking infrastructure, and emergency door hardware
• Understanding of system installation and ability to assist internal teams, contractors, and the Physical Security Manager in the design and implementation of new security hardware and systems

Physical Demands

This position requires passing a physical and a physical ability assessment specific to the role.

Working Conditions

Work involves various conditions, including confined spaces, heights, and exposure to heat and cold.

Tools and Equipment Used

• Hand tools and power tools
• Electronic equipment/networking testing and electrical testing equipment
• TRA vehicle, machinery, and lifts