Security Lead

About the role

As a Functional Lead on the Safe and Secure Team, you will execute programs and processes at Carvana’s headquarters to protect team members and assets. You will supervise Safe & Secure Associates, uphold security and safety policies, and act as a leader and representative in routine meetings and daily activities. The ideal candidate is passionate about developing and maintaining effective security and safety policies, coaching teams, and balancing urgency with quality.

Responsibilities

• Oversee day-to-day activities of assigned team; identify strengths and weaknesses and determine areas of opportunity to improve.
• Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.
• Engage assigned team, provide coaching, development, and performance management; offer feedback and demonstrate desired skills.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Maintain staff by recruiting, selecting, orienting, and training employees.
• Positively reinforce and monitor progress toward team goals.
• Timely and effectively communicate information to other relevant teams and stakeholders.
• Support leadership and participate in implementation and execution of team/department initiatives and strategies.
• Escalate significant high-risk issues to senior-level management and provide recommendations to ensure team safety and business operations are maintained.
• Ensure the safety of associates by monitoring and developing solutions that meet all local, state, and federal requirements.
• Implement, execute, and directly lead the Incident Management program at headquarters locations.
• Plan and lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness; act as a key facilitator in emergency situations.
• Directly lead the processes relating to Safe & Secure Technology that supports headquarters locations, ensuring equipment functions properly, issues are addressed, and processes relating to badge access, server room controls, monitoring alerts, and overall program health run effectively.
• Ensure the team properly records all incidents, ensures system information is accurate and actionable, and completes after-action reviews to determine root causes and make improvement recommendations to the Manager, Corporate Security.
• Implement and monitor visitor and vendor check-in processes, providing regular team member training and coaching.
• Implement and conduct risk assessments of headquarters facilities.
• Work with the Safe and Secure Operations Center leadership to provide support when business needs require.
• Assign work and hold team members accountable to expectations and deliverables.
• Ensure the team always has appropriate staffing that meets relevant KPIs and goals.
• Be available and onsite during business hours that could occasionally exceed 40 hours per week; occasionally be available outside of traditional business hours as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 3+ years of experience in physical security operations and/or loss prevention.
• 1+ years of experience directly supervising or managing a team.
• Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment with tight deadlines.
• Demonstrated ability to take initiative in a constantly changing work environment while maintaining flexibility and a collaborative attitude.
• Excellent verbal and written communication skills.
• Ability to help create, develop, and implement process improvements.
• Crisis Management Leadership experience.
• Valid driver’s license and insurable DMV required.

Qualifications

• A Bachelor’s degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, or security operations.
• Experience with project management software.
• Proficiency in Microsoft Excel or Google Sheets.

Benefits

• Full-Time salaried position.
• Medical, Dental, and Vision benefits.
• 401(k) with company match.
• Student loan payments, vehicle discounts, pet benefits, and other perks.
• Wellness program focused on physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Company culture focused on high performance and continuous learning with vast opportunity to grow.

Other Requirements

• Must be able to read, write, speak, and understand English.
• Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.