Security Guard - Tequila Cowboy, Pittsburgh

About the Role

Ensure the safety and security of guests, team members, and company assets while performing duties in accordance with all company standards, policies, and procedures.

Responsibilities

• Practice, support, and promote company-wide culture and demonstrate service standards at all times.
• Respond to and assist in all emergencies, patrolling assigned areas or standing at posts to observe and preserve order.
• Respond to disturbances to defuse situations, including physical confrontations when necessary.
• Remain alert, observe, report, and take action on suspicious or unusual situations and undesirable guests.
• Comply with all department and company policies and procedures.
• Document all incidents in detailed reports relating to property, guests, and team members.
• Act as a role model, maintaining high personal integrity, moral conduct, and professional appearance.
• Promote positive public relations and create an enjoyable atmosphere for guests.
• Maintain a working knowledge of applicable laws, policies, and procedures for enforcement.
• Prevent indecent or prohibited behavior, warn guests of infractions, and assist in ejections as needed.
• Follow safety and emergency protocols, including testifying in court when required.
• When assigned to screening and checkpoints, follow best practices to ensure venue safety.

Requirements

• 1-2 years of experience in the security field preferred.
• Ability to communicate effectively with guests, team members, and management in written and verbal form.
• Working knowledge of the hospitality industry.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Must not have been convicted of any crime requiring registration.
• Experience or training in ID checks, incident reporting, and CPR is preferred.

Working Conditions

• Work indoors and/or outdoors, including exposure to high temperatures, heat, sun, and environmental factors like second-hand smoke and excessive noise.
• Ability to work in loud, smoke-filled environments with flashing or strobe lights.
• Tasks may involve standing, walking, lifting, reaching, pushing, pulling, and grasping for extended periods.
• Must be able to work in small or confined areas and withstand varying temperatures (hot, cold, or noisy conditions).
• Constant contact with guests and team members, including the use of portable radios and headsets.
• Flexible schedule, including evenings, weekends, holidays, and overtime.

Leadership Qualities

• Accountability
• Development of working relationships
• Judgment and decision-making
• Quality of work and job skills knowledge
• Productivity and dependability
• Punctuality and adherence to policy
• Verbal communication and attitude
• Appearance and teamwork
• Guest satisfaction