SECURITY GUARD - FULL-TIME EVENING SHIFT (25230)

Job Duties

• Patrols all areas of Medical Center, including stairwells and areas not accessible to the public to prevent and/or detect fires, thefts, vandalism and other security problems.
• Acts as liaison between patients/visitors and the Medical Center, interpreting the Medical Center’s philosophy, policies, procedures and services to patients’ families and visitors.
• Provides regular reports on patient/visitor issues to administration; investigates and directs inquiries to appropriate staff members.
• Affords assistance in referring patients and visitors to appropriate services and resources; responds personally when other alternatives are not available.
• Detects violations of the law and contacts law enforcement when necessary and represents the Medical Center as the complainant/witness in any court proceedings that result.
• Prepares incident reports and conducts investigations when necessary.
• Affords assistance in dealing with disruptive patients, visitors, or staff and participates in restraining emotionally disturbed patients when summoned by medical staff.
• Directs cars into available spots in parking garage or lot.
• Re-parks double-parked cars, noting final parking spot on ticket attached to keys and placing keys on keyboard.
• Reports parking violations and abandoned vehicles.
• Takes on dispatching responsibilities as needed, which involves answering phones, entering information into the computer system, dispatching guards, and monitoring the camera surveillance system and emergency alarm panels.
• Assumes role of switchboard operator during the midnight shift (12am-8am).
• Logs totals of daily receipts into the daily account sheet at end of every shift.

Customer Service

• Respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness.
• All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations.
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.

Qualifications

• Must pass security guard test and/or approved training through Bergen County Police & Fire Academy.
• Preferred: Ability to drive standard shift cars.
• Good oral and written communication skills.
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position; knowledge of a second language preferred.
• Must have valid Driver's License.

Education

• High School Diploma/GED Required.

Job Setting/Physical Demands

• Contact with patients, visitors, employees, and others in all hospital areas.
• Subject to unpredictable conditions on foot, climbing stairs, manually lifting over 40lbs plus, etc.
• Spend prolonged periods inside elevators, responding to calls, and enforcing rules and regulations.
• Frequent prolonged standing/walking.
• Physical force is used to restrain people when necessary.

Salary

Commensurate With Experience Within Posted Range. $22.71 | DIFFERENTIALS- EVE $1.30/ NIGHT SHIFT $1.60/ WEEKEND $2.05 ACTING SUPV $2.00 CAN ALSO EARN ADDITIONAL $1.00 PER SECURITY CERT THROUGH IAHSS

Benefits

• We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans.
• We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• We are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.