Security Guard Full Time Day Shift 7a - 3:30p

Essential Functions

• Performs daily duties to prevent fire, theft, vandalism, illegal entry and assure the personal safety of employees, patients, and visitors.
• Performs building and ground patrols to assure the safety of the hospital.
• Investigate any thefts, disturbance, suspicious activity.
• Facility access control includes identification of individuals entering the facilities, controlling access to and from sensitive areas, locking, unlocking, and restricting traffic at various times.
• To activate and deactivate anti-theft alarm system.
• To report crime and have open communication with local law enforcement.
• Assists staff with patients, in interventions of disruption, including those on 5150 holds, by visitors and by other staff members.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service;
• Expresses recognition and shows appreciation to others;
• Fully utilizes AIDET principles;
• Responds quickly to handle requests, complaints, and questions;
• Displays a positive attitude;
• Treats others with respect;
• Respects customer’s and co-worker’s time;
• Establishes and maintains effective relationships with customers and co-workers.

Communication/Knowledge

• Wears nametag properly;
• Follows dress code policy;
• Answers phone correctly and promptly;
• Is prepared for meetings;
• Mets deadlines;
• Does not participate in gossip;
• Treats others with respect;
• Respects customer’s and co-worker’s time;
• Establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork

• Attends staff meetings;
• Follows HIPAA guidelines;
• Follows patient rights policy;
• Demonstrates knowledge of role in a disaster;
• Demonstrates knowledge of fire and fire drill procedures;
• Working knowledge of hospital emergency codes;
• Safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.