Security GSOC Supervisor- In Office

Ready to suit up as a Surveillance Security Guard? What matters most about this role is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

About the role

As a Security Officer – Surveillance, you will be the person spotting threats before they escalate in environments such as security operations centers, call centers, parking gatehouses, and similar settings. This is an on-site position requiring immediate availability for in-person interviews and the hiring process.

Responsibilities

• Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms.
• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
• Dispatch emergency responses (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams.
• Monitor multiple cameras and tracking software, including demonstrable experience with the GENETEC software platform.
• Confidently maneuver through various computer-based monitoring platforms including camera systems, access control systems, and alarm processing systems.
• Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open-source research.
• Collect, input, and maintain accurate and detailed records of security operations data within a centralized Intelligence and Data Management Platform.
• Report time-sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text.
• Anticipate the needs of physical security teams by providing relevant information that informs their security posture in real time.
• Manage and handle situations of a sensitive nature while maintaining confidentiality.
• Assist Principal Security Teams and Management with requests as needed.
• Monitor security systems to detect any suspicious activity.
• Document observed events and incidents, writing detailed reports.
• Respond quickly to incidents or potential threats.
• Conduct regular patrols to ensure the safety of the premises.
• Control access to secure areas and verify the identities of visitors.
• Analyze security systems to identify potential vulnerabilities or malfunctions.
• Collaborate with law enforcement in case of serious situations or emergencies.
• Ensure the safety and protection of individuals and property.
• Perform other duties as assigned.

Requirements

• High school education or equivalent (GED) or a college degree/transcript.
• Ability to pass an extensive background screening and drug test.
• At least 21 years of age or older as required by applicable law or contractual requirements.
• Excellent customer service skills.
• Strong observation and reporting skills.
• Ability to provide rapid response in critical situations.
• Proficiency in reading and writing detailed reports.
• Knowledge of when and how to enforce customer procedures, regulations, and standards.
• Be authorized to work in the U.S.
• Strong report writing skills.
• Good eyesight and excellent abilities to maintain focus.
• Strong proficiency with technology.
• Security, Military, or Law Enforcement experience is a plus.
• State license if required.

Preferred Qualifications

• At least 3+ years of experience in the security field.
• At least 3+ years of experience with customer service.
• At least 1+ year of experience with Microsoft Office or Google Suite.
• At least 1+ year of proven experience working as a Security Operations Center Officer.
• At least 1+ year of experience with emergency communication operations.
• At least 1+ year of experience with situational awareness tools.

Skills

• Competence with Google Suite, MS Office Suite, and other database systems.
• Comfortable working with email, document creation, and spreadsheet data entry.
• Ability to search for specific information on the internet and provide source verification.
• Basic understanding of information security is desired.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Professional demeanor with excellent customer service skills.
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
• Strong prioritization abilities.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management ability.
• Ability to develop and write clear and concise emails with no grammatical errors.
• Ability to handle high-pressure situations and make sound decisions.
• Ability to work independently while also being a team player.

Working Conditions

• Able to work weekends, nights, irregular or extended hours, including holidays.
• Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch, speak, and hear.
• Able to work well with others in a closed-door environment.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay

Competitive hourly wage starting at $34.00 per hour. DailyPay is available for GardaWorld employees.

Benefits

• A comprehensive benefits package including medical, dental, and vision insurance plans.
• 401(k) retirement savings plan with employer matching contributions.
• Paid time off (PTO) policy.
• Paid holidays.
• Disability coverage and life insurance options.
• Uniform provided at no cost.
• Career growth opportunities at GardaWorld.