Security & Fire Equipment Service Technician

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

Responsibilities

• Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm, and intercom systems.
• Supervise and inspect the installation of equipment to meet customer expectations and manufacturer specifications.
• Field coordination and communication, system programming, commissioning, AHJ testing, and training on new system installations.
• Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems.
• Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition.
• Manage assigned Electronic Systems service calls in regard to field labor hours estimated.
• Ensure customer satisfaction through coordination, response to customer requests and problems, and clear communication skills.
• Prepare reports on daily activities.
• May be required to work overtime.
• Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals.
• Required to lift and/or carry equipment and tools, which may be over forty (40) pounds.
• Work in environments that may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet.
• Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
• Must adhere to all OSHA and JCI safety policies and procedures.
• Complete mileage and monthly vehicle reports in a timely manner.

Requirements

• 2-5 years of experience with installation and service of fire alarm, access control, CCTV, intrusion, and intercom systems.
• Demonstrate working knowledge of electricity and electronics, as well as an aptitude for troubleshooting systems and performing necessary repairs.
• Security experience with P2000 or C-Cure 9000 required.
• Ability to effectively work independently.
• Demonstrate a high level of customer service.
• Be able to carry and move equipment/tools weighing up to 40 pounds.
• Minimum high school/trade school graduate, military, or two-year Associate degree in a technical field involving electronics or computers.
• Working knowledge of personal computers (Windows 2000, XP, Windows 7) and Microsoft's suite of Office software.
• Working knowledge of IT network systems.
• Ability to use hand and power tools and test equipment such as multi-meters, oscilloscopes, digital analyzers, battery analyzers, frequency meters, decibel meters, and communication devices as required.
• Excellent verbal and written communication skills.
• Ability to read and understand complex building architectural, mechanical, and electrical documents, as well as project plans, specifications, schedules, and equipment installation/operation/troubleshooting manuals.
• CCURE 9000, NICET, and DCJS certification required.

Benefits

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits:
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program

Pay

Hiring hourly range: $28.70 - $39.47 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).