Security & Fire Alarm Service Technician

About the role

As a Service Technician at Doyle Security Systems, you will troubleshoot, repair, and maintain security and fire alarm systems to ensure reliable performance for our residential and commercial customers.

Responsibilities

• Troubleshoot and repair security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, and intercom systems
• Respond to service calls, troubleshoot customer concerns, and clearly communicate system issues and resolutions
• Perform routine inspections, testing, and preventative maintenance of fire alarm systems in accordance with applicable codes and standards
• Identify system issues and recommend solutions or upgrades
• Reprogram systems and replace faulty components
• Guide customers through system operation and features in a clear, professional, and approachable way
• Accurately document service activity, including diagnostics, repairs, and photos, and upload records to customer accounts through company systems
• Ensure all work meets safety standards and company quality expectations
• Complete work on a variety of job sites, including commercial and public projects that may be subject to prevailing wage requirements
• Deliver exceptional customer care during all service visits

Qualifications

• 2+ years of experience servicing low-voltage security or fire alarm systems
• Strong troubleshooting and diagnostic skills
• Valid driver’s license with a good driving record
• Experience servicing and troubleshooting security, fire alarm, video surveillance (CCTV) and live video monitoring systems, access control, or intercom systems
• Ability to work independently and manage service calls
• Strong customer service & communication skills
• OSHA 10 and/or NICET certification a plus
• Availability for occasional after-hours service work

Work Requirements

• Ability to drive a company vehicle
• Ability to work in residential and commercial environments
• Willingness to travel daily within the local region, including occasional travel beyond the immediate area; company vehicle provided for business use

Personal Traits

• Problem-solver with strong attention to detail
• Customer-focused and professional
• Commitment to Doyle’s values and customer-first mission

Benefits

• Company vehicle and gas card
• Paid training, including support for obtaining industry-recognized certifications
• Bonus pay
• Opportunities to work on prevailing wage projects, where applicable, with higher earning potential
• Medical, Dental, & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid time off & company holidays
• Parental leave
• 401(k) with match
• Life insurance
• Tuition reimbursement
• Employee discount & referral bonus
• Recognition & advancement opportunities
• Company cell phone
• Employee assistance program