Security Field Supervisor

Responsibilities

• Perform day / night site visits to inspect & supervise SPs in field
• Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
• Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
• Support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs)
• Monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
• Conduct on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made
• Respond to call-offs that occur during the FS’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive
• Assist Scheduler with scheduling for call-offs or other changes that occur at the site
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director
• Administer counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director
• Distribute information to posts as directed by Branch or Corporate office
• Respond to client or site emergencies as they arise
• Maintain all current BSIS licenses and ensure a working knowledge of all posts within his or her regional area of responsibility

Qualifications

• Minimum high school diploma or equivalent required
• Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.)
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Ability to write effective and concise reports in neat, legible handwriting is required
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required