Security Dispatcher OMC Jeff Hwy

About the role

This position answers internal and external calls for Security Operations, averaging 2-3,000 transactions daily. The role involves handling routine and emergency calls for security assistance, dispatching security officers, responding to emergency situations and hospital/clinic codes, monitoring video screens, maintaining security logs, and managing notifications for security incidents and emergency preparedness issues.

Responsibilities

• Consistently answer calls using the standard company greeting.
• Solicit and document information from callers to determine the level of security assistance needed and dispatch officers accordingly.
• Respond to all codes and notifications during emergency incidents.
• Monitor hospital/clinic video screens and maintain security logs and associated computer entries.
• Handle all calls and on-call duties for security and emergency preparedness for the main campus and regional clinics.
• Make notifications for security incidents and emergency preparedness issues.
• Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements relevant to the assigned area of responsibility and ensure compliance.
• Perform other related duties as required.

Requirements

• High School diploma or equivalent.
• 1 year of experience as a telephone operator, dispatcher, or in a related role.
• International Association for Healthcare Security and Safety (IAHSS) Certification to be obtained within 90 days of hire/promotion.

Skills

• Proficiency with Windows-style applications and keyboard.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Good analytical skills.
• Excellent communication and interpersonal skills.
• Demonstrates good judgement and strong customer service skills.
• Good command of the English language, with clear and distinct speech.
• Computer skills and dexterity required for data entry and retrieval of information.

Physical and Environmental Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.
• Normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid.
• No occupational risk for exposure to communicable diseases.
• Potential occupational risk for exposure to hazardous medications or hazardous waste within the environment through various tasks such as receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level may increase depending on essential job duties.