Security Dispatcher - Full Time (Horseshoe LV)

Responsibilities

• Greet guests and fellow team members with a friendly and sincere welcome.
• Communicate with patrons over the telephone, presenting a pleasant, courteous personality.
• Verify that all required equipment is on hand and functioning properly.
• Perform data entry for all applicable programs.
• Remain calm and professional, particularly during stressful situations.
• Effectively multitask, handling duties of the position to include phones, radio, monitors, camera locations and operation.
• Routinely review accessible video cameras and report any and all malfunctions to appropriate personnel.
• Maintain a watchful eye on the alarm systems and notify proper emergency personnel upon activation.
• Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Exercise good judgment in solving problems and display a realistic understanding of the issues before them.
• Facilitate resolution of customer complaints through personal action and coordination with other departments.
• Provide accurate and detailed directions with respect to property attractions and amenities.
• Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Provide medical assistance, without hesitation, following proper procedures and techniques as a "First Responder" to persons in need, including "First Aid and CPR when necessary.
• Interview, investigate, and document all applicable incidents which require Security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched, in a timely manner.
• Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Follow and comply with the departmental policy concerning the "Use of Force" with respect to the arrest and detention of individuals who violate laws and/or company policy.

Qualifications

• High school graduate or equivalent is required, 1 to 2 years preferred prior security experience.
• Prior experience in a position with direct guest contact is preferred.
• Ability to manage several tasks at once.
• Good oral and written communication skills along with a good working knowledge of basic computer programs.
• Able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Able to work any day of the week and any shift.
• Neat, professional appearance with good personal hygiene.
• Set an example and be a role model / leader for all Security personnel through observance of all departmental policies and procedures.
• Work well with other departments and management as necessary.
• Able to communicate clearly with staff, management, and the public through oral and written word, read and interpret complex information, be an active listener with customers and / or clients.
• Able to assume a role of authority as necessary in a high-risk crisis, exhibiting judgment and a realistic understanding of issues, review facts, weigh options, delegate responsibility, and empower associates to make decisions, provide constructive feedback.
• Able to build and maintain long term associations based on trust, help others.
• Able to maintain high standards despite pressing deadlines, establish high standards and measures, do work right the first time and inspect material for flaws.
• Able to test new methods thoroughly and reinforce excellence as a fundamental priority.
• Able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as low as 10 degrees.
• Able to physically restrain individuals when a condition of arrest exists.
• Able to respond calmly in crisis and stressful situations and be able to make rational decisions when handling guest and employee issues.
• Able to work independently.
• Able to stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Able to lift and carry up to 60 pounds.
• Able to push or pull up to 150 pounds.
• Able to see and, also, remember the specific details of incidents and persons.
• Able to give court testimony when necessary and write detailed reports.
• The Security Officer Dispatch must be able to read, write, speak and understand English.
• Able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must pass the physical and written testing of the Western Division Security Academy (Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton) within the first ninety days of employment.
• Must re-certify, between years 2 and 3, through the Western Division Security Academy, and must pass all physical, mental and environmental demands as required.