Assistant Surveillance Supervisor - Full Time (Horseshoe LV)

Responsibilities

• Endorses the business objectives, ethics and values of Caesars’s Entertainment Inc.
• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Makes recommendations and enforces state and federal regulations.
• Adheres to all department, company and State regulations, policies and procedures.
• Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests.
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.

Qualifications

• Necessary two years of games surveillance experience.
• Neat, professional appearance with good personal hygiene.
• Friendly, outgoing personality.
• Must be 21 years of age.
• Ability to interface effectively with public and co-workers.

About the Role

The Assistant Supervisor is directly responsible for the actions and job assignments of team members on an assigned shift in the absence of the Surveillance Supervisor. The Assistant Supervisor fills a skilled position that requires leadership and high degree of personal integrity. The Assistant Supervisor assists the Surveillance Director and Surveillance Supervisor in fulfilling day-to-day operational requirements for the surveillance department. The Assistant Supervisor protects the assets and maintains the integrity of the company using Closed Circuit Television (CCTV). The Assistant Supervisor utilizes the necessary surveillance equipment to respond to and identifies questionable activities. The Assistant Supervisor performs all duties in accordance with Caesars Entertainment policies and within the realm of the Surveillance Mission Statement.