Security Dispatcher FT (First Shift)

About the role

The Columbus Zoo and Aquarium is seeking a dedicated and professional First Shift Security Dispatcher to join our team. This role is responsible for facilitating departmental and organizational communication during operating and non-operating hours, handling both emergency and non-emergency operations. The Security Dispatcher also serves as the after-hours receptionist and radio "base" operator.

Responsibilities

• Operates two-way radio system, answering calls to "Security" or “Dispatch” from employees during and after regular operating hours and contacting appropriate individuals by radio, phone, or email as needed.
• Contact internal and external emergency personnel as needed via a two-way radio system and phone and effectively dispatches to the correct location.
• Accurately responds to and records information from incoming telephone and radio calls.
• Aids and communicates with other Security staff on duty when special situations arise (e.g., special events, after-hours deliveries, Animal wellness).
• Maintains an accurate log of all personnel gaining access, operates and monitors security cameras, reports unusual activities to Security Management, and enters and distributes incident, injury, and crash reports utilizing the Security Reports database.
• Completes and maintains daily dispatch logs, incident reports, worker's compensation documents, community service time sheets, first aid documents, Security management daily brief, and any other required paperwork.
• Demonstrates a comprehensive knowledge of and actively participates in the Emergency Response Plan (ERP), and able to pass a semi-annual test on the ERP.
• Displays calm professional composure during emergencies and stressful situations.
• Attends to any employees or guests that are injured until medical personnel arrive using trained CPR, ERT, and AED CZFP practices.
• Maintains confidentiality of sensitive information.

Requirements

• Basic computer skills (e.g., Microsoft Excel, Word, Office, and web-based applications).
• Ability to perform multiple tasks simultaneously such as video camera monitoring and radio dispatching/monitoring.
• Ability to utilize basic record-keeping techniques.
• Situational awareness and response ability to be alert to potentially abnormal conditions.
• Flexibility and self-management ability to work a flexible schedule including evenings, weekends, and holidays.
• High school diploma or equivalent.

Qualifications

Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks. Implements sustainable practices in daily tasks whenever possible.

Skills

• Comfortable handling multi-line phones and providing clear, professional customer service in a fast-paced environment.
• Excellent telephone and radio etiquette.
• Excellent verbal and written communication skills.
• Positive guest service interaction skills.
• Develops and maintains cooperative working relationships with all Columbus Zoo Family of Parks (CZFP) team members and contacts regarding company business.

Benefits

At the Columbus Zoo and Aquarium, we are committed to creating a safe and enjoyable environment for our guests and staff. As a Security Dispatcher, you will play a crucial role in ensuring the safety and security of our facilities. Join our team and contribute to the mission of the Columbus Zoo Family of Parks while implementing sustainable practices in your daily tasks.