Security Dispatcher (86866)

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in customized security services for clients whose needs exceed the capabilities of traditional guard firms, including the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals. With over 35,000 security personnel worldwide, Inter-Con is 100% family owned and managed, operating as the industry leader in high-requirement security solutions.

About the role

As a Dispatcher, you will report to the Operations Manager for one of Inter-Con Security’s largest clients expanding into numerous locations in your area. This growing and dynamic team supports scheduling operations for Inter-Con’s most important resources: our security guards. Our leadership team is invested in your success and offers training to ensure you are positioned to succeed.

Responsibilities

• Manage daily scheduling operation and administrative functions
• Support client requests for additional services and change requests
• Communicate with officers efficiently and quickly to address gaps in scheduled hours
• Provide frequent updates to the Operations Manager regarding potential issues with scheduled hours, staffing deficiencies, and client requests
• Develop and implement project plans for key strategic initiatives to improve scheduling operations capabilities and responsiveness
• Leverage available systems to optimize scheduling and reduce operational costs

Requirements

• Experience with MS Office Suite
• Excellent customer service skills
• Able to interact within Inter-Con’s corporate environment and effectively communicate with all levels of management
• Ability to work effectively in a fast-paced environment and meet strict deadlines
• Excellent time-management, organization, and multi-tasking skills
• Team player with business maturity, enthusiasm, and a positive work attitude
• Sense of urgency
• Scheduling background

Qualifications

Experience with Salesforce.com is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Requires near and far vision for reading correspondence and using the computer
• Acute hearing for providing phone and counter service to the public

Duties, responsibilities, and activities may change at any time with or without notice.