Security Dispacher

About the Role

Sorsen Inc. delivers exceptional security guard, security patrol, corporate security, and special event staffing. Protecting our clients' privacy, assets, and property is our top priority. As a Security Dispatcher, you will serve as the central point of communication between security officers, supervisors, clients, emergency services, and company management.

Responsibilities

• Monitor radio, telephone, alarm, and other communication systems.
• Dispatch security officers to posts, incidents, emergencies, and service calls.
• Monitor officer locations, post assignments, and staffing levels.
• Coordinate coverage for open or vacant security posts.
• Receive and document calls, complaints, incidents, and requests for assistance.
• Maintain accurate daily activity logs and dispatch records.
• Monitor security cameras and alarm systems when assigned.
• Immediately notify supervisors and management of significant incidents.
• Contact police, fire, medical services, or other emergency personnel when appropriate.
• Track officer call-offs, late arrivals, and replacements.
• Assist with scheduling and last-minute staffing adjustments.
• Conduct welfare checks on officers when necessary.
• Communicate professionally with clients, officers, supervisors, and the public.
• Maintain confidentiality of company, client, employee, and security-related information.
• Prepare incident reports and other documentation as required.
• Follow all company policies, post orders, emergency procedures, and client requirements.
• Perform other duties as assigned by management.

Requirements

• High school diploma or GED preferred.
• Previous security, dispatch, customer service, or communications experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional during stressful situations.
• Ability to multitask and prioritize competing requests.
• Basic computer skills and ability to learn dispatch and scheduling software.
• Ability to accurately document information and maintain detailed records.
• Ability to work independently and make sound decisions within company procedures.
• Must be dependable, punctual, and able to maintain confidentiality.
• Must be willing to work nights, weekends, holidays, and varying shifts as required.

Skills

• Security industry or dispatch experience.
• Experience using two-way radios and telephone systems.
• Experience with security camera or alarm monitoring systems.
• Strong attention to detail.
• Knowledge of basic emergency response procedures.
• Ability to work effectively in a fast-paced environment.

Physical and Work Requirements

• Ability to remain seated and monitor communication systems for extended periods.
• Ability to use a computer, telephone, radio, and other office equipment.
• Ability to maintain concentration during extended shifts.
• Ability to work under pressure and respond appropriately to emergencies.

Prior to your interview, complete a background check at any police command center (fee: $13). If hired, the fee will be reimbursed after 30 days of employment.