Security Commercial Offerings Service Tech

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled technician to join its team. This position involves troubleshooting and repairing installed systems, including fire alarm, access control, security intrusion, sound, and communications systems.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/system issues.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation.
• Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

How You Will Do It

• This skilled position involves troubling shooting and repairing installed systems, including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks is a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after-hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Able to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Preferred

• NICET II preferred.
• MI Fire Alarm License.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And more!