Security Command Center (SCC) Assistant Manager

About the role

This position is for a Security Command Center (SCC) Assistant Manager responsible for managing all day-to-day operations and personnel assigned to the Security Command Centers in Newark, NJ and Moorestown, NJ.

Schedule

Full time, Tuesday to Saturday, 10:00 AM to 6:00 PM.

Pay

$37.00 per hour.

Responsibilities

• Assist with the management of day-to-day operations of the Security Command Centers in Newark, NJ and Moorestown, NJ.
• Be on call after hours on a rotating basis to support SCC operations and Business Assurance & Resilience (CS&P) needs.
• Coordinate maintenance and repair activities for access control and Closed-Circuit TV (CCTV) systems with outsourced security integrators and internal resources.
• Review subordinate employee recruitment, selection, training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Ensure all shifts are staffed with qualified personnel.
• Supervise training programs that enhance duties, responsibilities, and conduct operator performance.
• Assist the SCC Manager in planning security operations to safeguard premises and employees against unauthorized entry, fire, theft, vandalism, terrorism, and criminal activities.
• Resolve problems and/or conflicts and maintain open communication with CS&P management, including providing regular written and oral reports.
• Continuously review existing and new security procedures to ensure appropriate control and monitoring features to minimize risks.
• Prepare required daily, weekly, and monthly activity reports for submittal to Company representatives.
• Establish process performance metrics; track, analyze, and report performance in terms of quality, safety, cost, and customer satisfaction.
• Maintain flexibility in shift assignments to ensure job responsibilities are completed.
• Provide additional services as defined by Company’s authorized personnel.
• Support internal investigative processes, including the preparation of access control records and CCTV recordings.
• Assure maintenance of regulatory compliance for regulations including NERC CIP.
• Aid in ensuring zero undetected breaches of company property monitored by the Security Command Center.
• Ensure operators are alert and fit to perform duty by periodically monitoring live video of the Security Command Center.

Systems Administration and Support

• AMAG NERC Access Control: Consult on area setup and configuration, including implementation of access control lists; assist with the configuration and routing of alarms; assist with pre-implementation, acceptance, commissioning, implementation, and functionality testing.
• Dataminr External Situational Awareness Tool: Maintain lists of facilities monitored by Dataminr; manage alert perimeters for each facility; develop and manage alert profiles.
• AMAG/Symmetry Access Control Integration System: Perform pre-implementation, acceptance, commissioning, implementation, and functionality testing as needed; develop new procedures and review/update existing procedures; coordinate remediation with internal and external partners.

Regulatory Compliance

• Organize and compile records required to ensure auditable compliance with regulatory requirements.
• Perform audit tasks as requested by CS&P and other internal entities.
• Develop methods to extract data from the access control system to support audit processes.
• Ensure Security Command Center Operators are familiar with regulatory requirements and how they relate to their day-to-day duties.
• Manage activities of the SCC and ensure timely and accurate reporting of data related to Company programs for compliance with Federal Energy Regulatory Commission (FERC) and Sarbanes-Oxley.
• Perform administrative functions to support Continuum Access Control System, CCTV applications, Genetec, Visitor Management, Everbridge, and the Dataminr Situation Awareness Tool.
• Support SC&P and company-wide efforts to ensure compliance with the North American Electric Reliability Critical Infrastructure Program (NERC CIP).
• Assist with the development and periodic review of business processes and procedures related to NERC Compliance.
• Participate in SC&P Change Management Committee meetings in the absence of the SCC Manager.

Requirements

• 18 years of age or older.
• High School Diploma or GED required.
• Standard computer/technology skills needed.
• Ability to interact with a wide range of individuals in a professional manner.
• Ability to conduct patrols throughout shift.
• Great attention to detail and ability to remain vigilant throughout shift.
• Previous security experience highly preferred.
• Active NJ SORA license or the ability to obtain one, valid driver’s license, and open availability required.

Skills and Competencies

• Extensive prior operations experience with guard force operations and/or security command centers.
• Extensive previous managerial experience with security command centers.
• Specialized training and computer skills to utilize Security Command Center Access Control, Video, Overlay (Physical Security Information Management (PSIM)), Intercom, and Radio Systems on a 24/7 basis at two different locations.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Employee Assistance Program (EAP).
• 401K options.
• Virtual medical appointments with telemedicine.
• Paid Time Off, weekly pay, paid training, and free uniforms.
• Discounts on childcare, pet daycare, vehicles, electronics, cell phone plans, travel, and more.
• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work (available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements).
• Access to earned wages on a daily basis prior to payday for some populations (restrictions and fees may apply).