Security (Brooklyn)

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. General Purpose: Responsible for maintaining a safe and secure environment for all program participants, staff, and visitors.

Responsibilities

• Ensure the safety and security of the program premises at all times
• Monitor daily activities of participants and staff to promote a safe and orderly environment
• De-escalate and mediate conflicts between staff and/or participants as needed
• Document and report all incidents, including staff and participant conflicts, in a timely manner
• Supervise designated areas when participants are awaiting police or paramedic assistance
• Serve as Fire Guard when assigned; ensure safe evacuation of all individuals in the event of a fire
• Maintain strict confidentiality in accordance with HIPAA guidelines on a daily basis
• Keep the immediate supervisor informed of activities, outcomes, and any potential issues; recommend corrective actions when necessary
• Uphold confidentiality when handling organizational, program, staff, participant, and volunteer information
• Perform additional duties as assigned by management
• Promote a safe environment by proactively identifying and addressing potential risks
• Provide direction to staff when necessary to prevent unsafe or harmful situations
• Use sound judgment to de-escalate tense circumstances and redirect behavior
• Maintain awareness of the facility layout and be prepared to respond quickly to emergencies
• Demonstrate strong observational skills and situational awareness at all times

Special Working Conditions: Role requires physical mobility, including standing, walking, and responding quickly to emergency situations.

Qualifications

• High School Diploma or GED preferred
• Basic computer proficiency, including Microsoft Word
• Strong interpersonal and communication skills
• Ability to remain calm and effectively defuse and resolve conflict
• Team-oriented, flexible, and energetic approach to work
• Valid Fire Guard certificate required