Security Branch Support Specialist

About the role

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. Working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers served. The Branch Support Specialist serves as the primary contact for branch management on general benefit issues, payroll discrepancy resolution, compliance reporting, uniform/equipment management, and unemployment claims. This hands‑on position handles branch‑level administration. Site location: North Charleston, SC 29405. Resume preferred. Allied Universal provides state training for your security license; uniforms and training are provided at no cost. Weekly and/or daily pay options are available.

Responsibilities

• Maintain employee personnel, medical, and benefit files; maintain branch I‑9 files per company and legal policies
• Assist Corporate Human Resources with the annual open enrollment process; provide first‑line answers to benefit‑related questions or work with corporate benefits to identify answers for employees
• Oversee administration of the company uniform program, including sizing, issuance, timely return, assistance with replacements, and maintaining all paper and electronic files
• Assist with workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate HR on doctor’s notes and return‑to‑work programs
• Receive initial notices from employees and supervisors for leave of absence requests/needs and coordinate with Corporate LOA department to provide initial information and oversee flow of related paperwork
• Maintain post‑hire WinTeam data entry; coordinate with Payroll to ensure changes are completed properly; respond to questions as needed
• Receive inquiries from outside vendors on unemployment claims
• Under the direction of Corporate Human Resources, conduct HR‑related audits on a monthly basis; process weekly reports
• Coordinate employee relations programs under the direction of Corporate Human Resources

Qualifications

• High school diploma or equivalent
• Prior work experience in a professional administrative environment
• Ability to focus and multi‑task in a busy environment
• Ability to successfully handle stressful situations in a calm and professional manner
• Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be 21+ years of age
• Must possess a valid driver's license
• Must have great customer service skills
• Must be comfortable using a computer or tablet

Preferred Qualifications

• College degree in business, human resources, or related field of study
• Human resources and/or recruiting experience
• Experience using iCIMS or other Applicant Tracking System
• Experience using WinTeam or other Human Resources Information System
• Experience using DOMO or other business intelligence tool

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days