Security

Pay Range USD $21.50 - USD $22.50 /Hr. Job Description This role is overnight, Thursday, Friday, Saturday nights $22 per Hour Position Summary This position’s primary responsibility is to provide safety and protection of guests, team members and Hotel property. Essential Job Duties And Responsibilities The position requires the ability to perform the following essential job functions, with or without Reasonable Accommodation Anticipate potential problems and seeks ways to prevent disruption, injuries, and prohibit inappropriate conduct from occurring on company premises. Duties to include, escorting guests and team members to their cars as requested, crowd control, securing the Hotel, diffusing issues and managing situations with a customer service focus. Responds to emergency situations as requested and takes appropriate steps to rectify problems and at the same time minimize Hotel liability. Greets and welcomes guests in a friendly and courteous manner. Listens and responds to guest inquiries using a positive, clear speaking voice. Remains calm and attentive, especially during heavy Hotel activity and emergencies. Maintains constant awareness of all activities in and outside lobby area of Hotel, directs guests to area or location requested. Acts as the eyes for the Hotel alerting management (and emergency services when necessary) of issues in and around Hotel. Attends all mandatory meetings. All other duties as assigned by management. Performs and completes transportation of guest to and from the airport during shift. Upon arrival to the hotel, refer passengers to the front desk for registration as luggage is unloaded. Bring guest luggage into the hotel lobby and offer guest assistance to their room. Maintain vehicle mileage log at the beginning and end of each trip, indicating mileage, time, date. Acts as the eyes for the Hotel alerting management (and emergency services when necessary) of issues in and around Hotel.All other duties as assigned by managementPerforms and completes assigned delivery, maintenance and custodial duties during shift.Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate. All other duties as assigned by management.Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.At all times projects a favorable image of The Hotel Group and the Hotel to the public.Maintains safe working conditions within department and Hotel.Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.Van driver must possess a valid driver’s license and an excellent driving record must be maintained at all time. Van drivers are subject to motor vehicle record checks at any time. Must Maintain an accurate motor vehicle requirements. Other Duties PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE. Required Skills / Abilities The individual holding this position must be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: Demonstrate the ability to investigate incidents, interview witnesses and draft legible, factual reports.Must be able to communicate effectively in a positive/upbeat fashion utilizing English; both orally and written. Multi‐lingual a plus.Must exhibit positive interpersonal skills with focused attention to guest needs.Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.Must have coordinating skills as pertains to determining time, place and sequence of operations or action.Ability to analyze information and make effective judgments. DESIRED SOFTWARE PROFICIENCIES: None SUPERVISORY RESPONSIBILITIES: None Education / Experience Prior experience in civilian or military law enforcement, Hotel security, or industrial security a plus. Knowledge of general first aid and CPR and familiarity with federal, state and local laws pertaining to law enforcement. Proof of authorization/eligibility to work in the United States. High School Diploma or equivalent. Must possess a valid driver’s license and an excellent driving record must be maintained at all time. Van drivers are subject to motor vehicle record checks at any time. Physical Requirements Must be able to frequently move freely about the hotel, maintain manual dexterity to access computer via keyboard and operate office equipment, such as telephones, copiers, fax machine, computer systems etc.Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures including safety procedures and local, state and federal laws and regulations.While performing the duties of this job, the team member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The team member must occasionally lift or move office products and supplies, up to 50 pounds.OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.All team members must maintain a neat, clean and well‐groomed appearance (specific standards available).