Security Operator

About the role

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Security Operator provides the critical first impression of the organization and its security requirements for employees, customers, vendors, and guests at each of its facilities. SpaceX leadership depends on the professionalism and character of our Security Operators to welcome, assist, and act as a comprehensive source of SpaceX information, while ensuring the safety and security of its facilities and operations overall.

Responsibilities

• Track special events and visits
• Provide high-quality customer service to employees, contractors, and visitors
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to initiate timely and effective notifications and response measures for incidents or emergencies
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to assist emergency response personnel dispatched to a SpaceX site
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to monitor site surveillance camera system
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to prepare clear and concise written incident reports
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
• Perform duties that may vary by campus, including standing post, escort duty, tours, and various tasks as directed

Requirements

• High school diploma or equivalency certificate
• 3+ years of experience working in a customer service or facility security-related capacity
• Availability to work any schedule needed, including overtime, nights, weekends and rotating schedules
• Subject to pre-employment drug