Security and Front Desk CSR Lead
CareOregon · Portland, OR · 4 wk ago
OTHRFull-time
We need to output HTML fragment with sections: About the role (maybe intro paragraph), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to extract relevant content.
Let's parse the posting.
Intro: "The Security and Front Desk Customer Service Representative Lead is the initial point of in-person contact for employees, members and visitors of CareOregon. The position provides customer service by providing reception and general information as well as directing visitors, contractors and deliveries to the proper location. This role is also responsible for conducting all initial/first line security assessments of people and objects entering CareOregon facilities and is equipped to attempt de-escalation and/or make the first call to law enforcement if necessary. The position provides other routine physical security services, including alarms monitoring, incident response, access control monitoring, providing basic first aid, etc. As a Lead, the role operates in a team leadership capacity, assisting the supervisor with essential functions and serving as a resource to staff. NOTE: This is on-site at our downtown corporate office Monday - Friday. This position is eligible for an additional 7% lead pay. Estimated Hiring Range $23.28 - $28.45 Bonus Target Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job."
We need to remove application instructions: "Current CareOregon Employees: Please use the internal Workday site to submit an application for this job." Also maybe "If you receive an offer..." etc later.
We need sections:
- About the role: could be the introductory paragraph(s) describing role. Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can have those headings if content exists.
Thus:
- Requirements: Required Experience and/or Education (list). Also maybe include "Private security staff must be at least 18 years of age". That's a requirement.
- Qualifications: Preferred Experience (more than 1 year of security and customer service experience in a health care, call center, claims and/or hospitality environment). Also maybe "Experience with people and/or project leadership". That's preferred.
- Skills: Knowledge, Skills And Abilities Required Skills and Abilities (list). That's a long list.
- Benefits: The posting mentions benefits: "We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks."
We need to include Benefits section only if posting has real specific content. It does. So we will include Benefits with a
About the role
then...
. - Responsibilities: list of essential responsibilities. The posting has "Essential Responsibilities" then bullet list (though not bullet but sentences separated by periods). We need to extract each duty as list items. Also "Employee Leadership" and "Organizational Responsibilities" could be part of responsibilities or separate sections? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Responsibilities covering essential responsibilities, employee leadership, organizational responsibilities. Or we could separate but they said prefer few substantive sections over many thin ones. So combine into Responsibilities. - Requirements: "Required Experience and/or Education" plus maybe "Preferred Experience". Requirements heading should contain required experience/education. Preferred could be under Requirements as well or maybe under Qualifications? Usually Qualifications includes required and preferred. But we have separate headings: Requirements, Qualifications, Skills. We need to decide what goes where. The posting includes "Required Experience and/or Education", "Preferred Experience with people and/or project leadership...", "Knowledge, Skills And Abilities Required Skills and Abilities". So we can map: - Requirements: Required Experience and/or Education (list items). Possibly also include Preferred Experience? Might be better to put under Qualifications? But we have Qualifications heading; we could put Preferred Experience there. However the instruction: "Use