Front Desk Lead

About the role

Ocular Partners is a busy well-established, progressive physician group specializing in comprehensive eye care services. We have a robust practice, with dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty. Our employees are an integral part of the experience at Ocular Partners. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team member’s personal and professional development.

Responsibilities

• Coordinates administrative activities of front desk team.
• Coordinates patient flow between front desk and clinical operations.
• Oversees efficient and accurate demographic collections, audit team member activity for re-training and education opportunities.
• Troubleshoots daily cash reconciliation and posting issues.
• Captures office supply needs to supervisor or manager for timely ordering.
• Maintains high standards of professionalism and facility compliance.
• Completes medical records requests that come directly from the patient or outside medical facility.
• Schedules and monitors staff for daily needs.
• Manages appointment recall and reminder processes as set by the individual practice SOP.
• Trains and onboards new front desk team members and associates.
• Assists with preparing patient charts prior to clinic as needed.

Qualifications/Requirements

• High School Diploma or the equivalent.
• Minimum of 1-year medical office experience.
• Nextech/ICP experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Skills

• Strong interpersonal and communication skills.
• Attention to detail for accurate data entry and insurance verification; strong organizational skills.
• Intermediate understanding of healthcare insurance payors and programs.
• Ability to multitask in a fast-paced environment.
• Familiarity with healthcare regulations (HIPAA, privacy laws).
• Basic math and cash handling.
• Excellent customer service skills.

Benefits

We offer a competitive benefits package to our employees including:

• Medical
• Dental
• Vision
• 401(k) with Match
• HSA/FSAs
• Telemedicine
• Grossly generous PTO Package

Additionally, we offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

For more information related to our benefits offered, please follow the link to our benefits page here.

Pay

Pay Range - $18.00- $21.00/Hr. Commensurate with experience

Schedule

Not specified