SECURITY AMBASSADOR-SWING SHIFT

We’re changing entertainment and looking for talent that believes in having fun. At PENN Entertainment, you’ll work in a fast-paced, exciting industry alongside a diverse team driven by enthusiasm. We care about your career growth and provide support to help you expand your possibilities.

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs supporting financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with length of employment.

Responsibilities

• Ensure the safety of customers, employees, and others on the premises, including racing areas, barn areas, and event spaces.
• Greet patrons and visually inspect bags, purses, and individuals for unauthorized items.
• Assist customers and employees, and report critical situations (e.g., medical emergencies, irate customers).
• Conduct continual observation and patrolling of casino premises, buildings, grounds, corridors, barn areas, office areas, and parking facilities.
• Ensure the integrity of all slot and table games.
• Transport gaming chips to and from gaming tables in accordance with internal control procedures.
• Perform the drop for table games, including poker, following internal control procedures.
• Report critical situations and any violations or acts detrimental to the best interest of HCCTR to Security management.
• Examine doors, windows, and gates to ensure they are secure.
• Advise violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assist in internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for tampering.
• Watch for and report irregularities, such as fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound alarms or notify supervision in case of fire, theft, or presence of unauthorized persons.
• Permit authorized persons to enter property.
• Record data such as property damage, unusual occurrences, and malfunctioning equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic to maintain orderly flow as needed.
• Uphold superior customer service standards and maintain professional behavior and appearance.
• Maintain complete confidentiality regarding internal Security department functions and other sensitive information.
• Participate in meetings and training as required.
• Perform all job duties safely and responsibly, reporting hazards immediately.
• Prepare reports as requested or required.
• Perform other duties as assigned by department or company management.

Requirements

• High school diploma or equivalent required; one to three months of related experience and/or training preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Effectively present information in one-on-one and small group situations.
• Ability to communicate and respond to questions from supervisors, managers, employees, and the public.
• Ability to accurately calculate figures and perform basic mathematical functions applicable to business needs.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must obtain annual licensing with the West Virginia Lottery and Racing Commissions.
• CPR certification is mandatory.
• Must possess a valid driver’s license; periodic checks of driving record will be conducted.
• Minimum age of 21 years.
• Good observation skills and ability to work flexible shifts, including holidays, nights, weekends, and overtime as needed.
• Diplomatic, tactful, and able to interact well with customers and employees.
• Previous customer service experience preferred.

Physical Demands

• Ability to maintain physical stamina and mental focus in a fast-paced casino environment while dealing with customers, management, and employees.
• Regularly required to stand/walk up to twelve hours, speak, hear, use hands to finger/handle/feel, and reach with hands and arms.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Frequently exposed to outside weather conditions.
• Occasionally exposed to wet/humid conditions, moving mechanical parts, high/precarious places, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.
• Works in an environment where smoking is permitted and noise levels may be higher than normal.