Security Ambassador 1st Shift - (Mon-Fri 6am - 2:30pm)

About the role

Under the general direction of the Security Supervisor, the incumbent provides assistance, direction, concierge, and other guest services to patients and visitors. This role creates and maintains a positive image as the initial point of contact for patients, visitors, and staff, ensuring a high level of customer service through proactive, friendly, and helpful interactions.

Responsibilities

• Welcomes and acknowledges visitors, patients, and staff; provides information and directions.
• Anticipates the needs of others and assists individuals with disabilities and/or mobility issues in obtaining transportation and other services.
• Communicates specific patient, visitor, and staff requests accurately to other departments (e.g., transportation, patient relations, environmental services) to ensure complete follow-up.
• Coordinates patient transportation out of the hospital as needed (e.g., taxi, shuttle).
• Maintains assigned post area in a clean and orderly fashion.
• Provides a security presence, including conflict resolution, access control, and enforcing rules and regulations (e.g., smoking policies).
• Reports and stays current on security issues and concerns.
• Supports Security field services during emergencies such as fires, mass casualty events, HAZMAT occurrences, and medical emergencies.
• Performs additional duties as assigned.

Requirements

• High school diploma or GED.
• At least one year of customer service experience (preferably two years in healthcare or hospitality).
• Ability to pass an initial and annual criminal background check.
• Certification in CPR/AED/First Aid (provided by the employer).
• Excellent communication skills and a friendly, service-oriented attitude.
• Multi-language abilities preferred.

Skills

• Exemplary customer service and communication skills.
• Strong problem-solving ability.
• Ability to remain calm in stressful situations and multitask as needed.
• Reliability and flexibility.

Pay

$40,000.00 - $44,200.00 per year.