Security Ambassador - 1st Shift (Mon-Fri 6:30am-2:30pm)
About the Role
Under the general direction of the Security Supervisor, the incumbent provides assistance, direction, concierge, and other guest services to patients and visitors. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as the initial point of contact for patients, visitors, and staff.
Located in Boston and the surrounding communities, Dana‑Farber Cancer Institute is a leader in life‑changing breakthroughs in cancer research and patient care. The institute is united in its mission of conquering cancer, HIV/AIDS, and related diseases, and strives to create an inclusive, diverse, and equitable environment that provides compassionate and comprehensive care to patients of all backgrounds.
Responsibilities
- Welcomes and acknowledges visitors, patients, and staff; provides information and directions; anticipates the needs of others.
- Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services.
- Communicates specific patient, visitor, and staff requests accurately to other departments (transportation, patient relations, environmental services, etc.) to ensure complete follow‑up.
- Helps coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.).
- Maintains assigned post area in a clean and orderly fashion.
- Provides a security presence, including conflict resolution, access control, and requesting services; enforces rules and regulations (e.g., smoking).
- Reports and stays current on security issues and concerns.
- Supports Security field services during fires, mass‑casualty events, HAZMAT occurrences, medical emergencies, and other emergency events as needed.
- Provides other assistance to Security field staff as directed.
- Performs additional duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- At least one year of customer service experience (preferably two years in healthcare or hospitality).
- Ability to pass an initial and annual criminal background check.
- Certification in CPR/AED/First Aid (provided).
- Excellent communication skills and a friendly, service‑oriented attitude.
- Preferably multi‑language abilities.
- Supervisory responsibilities: None.
- Patient contact: Indirect contact for non‑care‑providing purposes.
Knowledge, Skills, and Abilities
- Exemplary customer service and communication skills.
- Strong problem‑solving ability.
- Ability to remain calm in stressful situations and to multitask as needed.
- Reliable and flexible.
Pay
$40,000.00 – $44,200.00