Security Ambassador - 1st Shift (Mon-Fri 6am-2:30pm)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: - Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpfulWelcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of othersAssists individuals with disabilities and/or mobility issues with obtaining transportation and other servicesCommunicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-upHelps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.)Maintains assigned post area in clean and orderly fashionProvides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as requiredReports and keeps current on security issues and concernsProvides support to Security field services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as neededProvides other assistance to Security field staff as directedPerforms additional duties as assigned Knowledge, Skills, And Abilities Required Exemplary customer service and communication skillsDemonstrated strong problem-solving abilityAbility to remain calm in stressful situations and to multitask as neededReliable and flexible Minimum Job Qualifications The position requires a high school diploma or GED, at least one year of customer service experience (preferably two years in healthcare or hospitality), and the ability to pass an initial and annual criminal background check. Additionally, the position requires certification in CPR/AED/First Aid, which will be provided, along with excellent communication skills, a friendly and service-oriented attitude, and preferably multi-language abilities. SUPERVISORY RESPONSIBILITIES: None Patient Contact Indirect contact for non-care providing purposes. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $40,500.00 - $46,200.00 We need sections: - About the role: maybe the introductory paragraph describing role and location, mission. Could be a prose paragraph. - Responsibilities: list of duties (bulleted). Many duties described. - Requirements: maybe Minimum Job Qualifications (high school diploma/GED, experience, background check, CPR/AED/First Aid certification). Also maybe knowledge, skills, abilities required. - Skills: maybe the knowledge, skills, abilities required (exemplary customer service, problem solving, calm under stress, multitask, reliable, flexible). Could be separate. - Qualifications: maybe the Minimum Job Qualifications. - Benefits: Not mentioned. No benefits details. So we should NOT include Benefits section. - Pay: Yes we have salary range $40,500 - $46,200. So include Pay section. - Schedule: Not mentioned. No schedule info. So omit. We must not include sections with filler like "commensurate with experience". Pay is specific. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include all duties, qualifications, etc. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide what goes into each section. Potential sections: - About the role: prose describing role, location, mission. - Responsibilities: list of duties (bulleted). Could be many. - Requirements: maybe Minimum Job Qualifications (education, experience, background check, CPR certification). Could be a list. - Skills: list of knowledge, skills, abilities required (customer service, problem solving, calm, multitask, reliable, flexible). Could be a list. - Qualifications: maybe overlapping with Requirements? The instruction says prefer a few substantive sections over many thin ones. Could combine Requirements and Qualifications? But they are separate headings allowed. However we need to avoid thin sections. Might combine into one "Requirements" that includes both qualifications and skills. But we have separate headings for Skills and Qualifications. We could decide to include both if they have substantive content. We have: Knowledge, Skills, And Abilities Required: Exemplary customer service and communication skills; Demonstrated strong problem-solving ability; Ability to remain calm in stressful situations and to multitask as needed; Reliable and flexible. Minimum Job Qualifications: high school diploma or GED; at least one year of customer service experience (preferably two years in healthcare or hospitality); ability to pass an initial and annual criminal background check; certification in CPR/AED/First Aid (will be provided); excellent communication skills, a friendly and service-oriented attitude; preferably multi-language abilities. Thus we could have: - Requirements: list of minimum job qualifications (education, experience, background check, CPR certification). Could also include multi-language ability as preferred. - Skills: list of knowledge, skills, abilities required (customer service, problem solving, calm under stress, multitask, reliable, flexible, communication skills, friendly service-oriented attitude). Might overlap but okay. But we need to avoid duplication. Could combine into one "Requirements" that includes both qualifications and skills. However the instruction says we can use those headings if there is real specific content. It's okay to have both if they are substantive. We also have "SUPERVISORY RESPONSIBILITIES: None" and "Patient Contact Indirect contact for non-care providing purposes." Could be included in About the role or Responsibilities? Might be a note. Could be included in Responsibilities as a bullet? Or maybe in About the role as a note. Since it's not a duty but a description. Could include in About the role as a sentence. We also have mission statement about Dana-Farber. That could be in About the role. We need to remove boilerplate: EEO, equal opportunity, etc. Also remove "EEO Poster Pay Transparency Statement" but we need to keep the pay range info. The Pay Transparency Statement includes the range; we can keep that as part of Pay section. We need to remove "If working in this kind of organization inspires you, we encourage you to apply." That's application instruction; remove. We need to remove "At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong." That's mission; could stay in About the role. We need to remove "As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences." Could stay. We need to remove "Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we." Could stay. We need to remove "Dana-Farber Cancer Institute is an equal opportunity employer..." That's boilerplate; remove. We need to remove "EEO Poster Pay Transparency Statement" but keep the pay range. Now craft HTML. Structure:

  About the role

  ... prose ...

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Skills

  • ...
  ...

  Pay

  $40,500.00 - $46,200.00

  We need to ensure we don't repeat content. Let's extract About the role prose: "Under the general direction of the Security Supervisor, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains a positive image as initial point of contact for patients, visitors, and staff. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we." We could also include "SUPERVISORY RESPONSIBILITIES: None" and "Patient Contact Indirect contact for non-care providing purposes." Maybe as a sentence: "The role has no supervisory responsibilities and involves indirect patient contact for non-care providing purposes." Add that to About the role. Now Responsibilities list: need to capture all duty sentences. From text: - Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others - Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services - Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up - Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc.) - Maintains assigned post area in clean and orderly fashion - Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces