Security Alarm Technician- Austin, TX

Overview

Interface is seeking an experienced Security Alarm Technician to diagnose and resolve application issues while maintaining fire alarm, TCP/IP networks, video surveillance, access control, and wireless solutions. The role involves installing and servicing security and video surveillance systems, wireless devices, and cabling, including terminating, commissioning, and testing electronic components. Technicians are equipped with a full suite of high‑quality, company‑provided tools and a company‑issued laptop.

Responsibilities

• Install, repair, and maintain intrusion, fire, video surveillance, network, and VoIP integrated systems.
• Work in the field using efficient methods to solve service issues.
• Train customers on Interface‑provided systems.
• Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
• Verify and submit all documentation for inventoried items according to company policy.
• Install and terminate network and security cabling.
• Firestop various types of cable penetrations.
• Understand, adhere to, and promote OSHA health & safety policies.
• Interface with customer contacts on projects and service requests.
• Coordinate with vendors and end‑users for each project.
• Provide hands‑on field interaction with customers at the site level.
• Maintain assigned vehicle and tools.
• Perform rotating on‑call duties as needed.

Qualifications

• High school diploma or GED; vocational/technical/business school strongly preferred.
• Valid driver’s license.
• NICET certification is a plus.
• Verifiable field experience (minimum 2 years as a proven field technician in the electronic security industry).
• Ability to read and understand technical documents and drawings.
• Solid comprehension of terminology and publications related to telecom, data, security, and wireless system installation and service, including federal, state, and local safety standards.
• Computer proficiency, including Microsoft Office Suite.
• Ability to pass applicable state and federal background checks to become a registered security installer.
• Comfortable using small hand tools and power tools.
• Legally authorized to work in the United States.
• Ability to work outdoors in all weather conditions.
• Schedule flexibility and willingness to travel overnight.

Physical Demands

• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort, including carrying loads up and down stairs.
• Climbing stairs, ladders, and/or scaffolds; working from heights such as man lifts, scissor lifts, and rooftops with proper fall protection.
• Ability to work outdoors in all weather conditions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Training and professional development.
• Company‑provided vehicle and phone.
• Competitive compensation package.

Schedule

This is a full‑time position that may include rotating on‑call duties and requires overnight travel flexibility.