Security Alarm Service Technician
This position is 100% onsite and reports to our Syracuse office with regional travel to client job sites.
About the role
Join an Award-Winning Team: Eastern Security Services, proudly recognized as one of Central New York’s Best Places to Work and the 2023 Family Business Leader of the Year, is seeking motivated and skilled individuals to join our elite team in the Syracuse area! As a Security Alarm Service Technician, you will play a critical role in ensuring the safety of our high-profile customers by providing excellent customer service to our residential and commercial clientele. You will be servicing a variety of security systems, including but not limited to: video surveillance, intelligent video verification, burglar and intrusion alarms, access control systems with integrated Photo ID, biometrics, UL listed engineered fire alarm systems, enterprise-wide security solutions, central station monitoring equipment, remote access security management and video intercom systems. If you are tech-savvy, adaptable, and eager to grow, we want YOU to be part of our team! At Eastern Security Services, we work with cutting-edge technology and foster a people-first company culture of continuous learning and excellence.
Responsibilities
- Travel to residential and commercial customer locations in the Syracuse area and surrounding regions to perform service work
- Service & troubleshoot a wide variety of residential and commercial security & fire alarm systems
- Service & troubleshoot commercial and residential UL listed Fire Systems
- Provide technical support to customers including, but not limited to field programming of alarm panels, remote programming of alarm panels, and troubleshooting of signal issues related to formats and receivers
Requirements
- High School Diploma or Equivalent
- Comfortable working outdoors – occasionally in the rain or snow
- Comfortable working from heights on ladders or aerial lifts, or in small spaces
- Must maintain a clean, professional image with external and internal customers
- Ability to travel & work overtime as required and participate in on-call schedule after six months
- Must possess and maintain a clear driver's license and safe driving record
- Successfully clear drug screen and background check to meet industry and security licensing requirements
Preferred Qualifications
- Two (2) year Associate Degree
- 3+ years of experience in the physical security industry, i.e. alarm systems, access control, video, intrusion detection, and fire alarm systems
- 2+ years of experience as a service technician or related field
- OSHA 10 or OSHA 30 Certification
Benefits
- Comprehensive Benefits Package: medical, dental, vision, and life insurance, employee assistance program, 401(k) with company matching, and more
- 3 Weeks of PTO during first full year of employment – including vacation, sick/personal leave, paid holidays and floating holidays
- Industry-leading pay with monthly bonus opportunities and annual performance reviews
- Company vehicle, gas card, phone, and laptop
- Paid on-the-job training
- An open door to management – you are ALWAYS heard and respected!
- Commitment to maintaining a safe and supportive work environment
Pay
$25.00 per hour - $40.00 per hour, based on experience