Security Alarm Center Specialist - 1st Shift

About the role

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience. Provides burglary/intrusion alarm monitoring and emergency services dispatching for Speedway locations and Enon office complex; provides technical assistance and troubleshooting for burglary/intrusion alarm panel systems and components; supports Maintenance org in installing and programming alarm panels and related components; helps to determine if the root cause of a problem is a part of the security alarm system or programming; recommends resolution and orders replacement parts as needed; completes remote DVR surveys of store locations to address safety and security concerns.

Responsibilities

• Takes action to resolve incidents and requests in a professional, time-sensitive, customer-focused manner in accordance with company and Security Alarm Center policies and procedures.
• Monitor and process alarm signals for company operated stores, offices & warehouses (robberies, burglaries, late opens, etc.)
• Process and communicate details as they pertain to incidents occurring at store locations.
• Perform Live Store Tours (LST) utilizing store's DVR systems remotely.
• Respond/react to alerts related to fraudulent store transactions.
• Reads, interprets, and follows procedures described in the internal Knowledge Base
• Initiates timely communication of critical events to Security Alarm Center Team Leads and Supervisor
• Completes other duties, including special projects, as assigned by Management
• Meets or exceeds key performance indicators of the role
• Maintains a high degree of confidentiality
• Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime
• Provide assistance & support to Operations, Maintenance and Asset Protection personnel
• Data entry, general word processing and administrative activities

Requirements

• Education: High School/GED required; Associates / 2 Year Degree preferred
• Experience: 2+ years of relevant work experience

Skills

• Ability to research and resolve issues
• Ability to manage confidential employee information and adhere to strict data privacy standards in a mature, problem-solving, solutions-oriented manner
• Capable of working in a high-energy, fast paced, demanding environment
• Perform documented complex tasks
• Excellent verbal and written communication skills and the ability to remain calm in high-stress scenarios
• Excellent interpersonal skills and the ability to work effectively across all levels of the business
• Strong attention to detail and organizational skills
• Ability to multi-task and prioritize tasks in a dynamic team-oriented environment

Pay

Pay: $16.00 - $27.50 Hourly

Schedule

Available to work a variety of shifts, including weekends and holidays; understands the staffing expectations of working in a 24/7/365 environment; must be flexible within hours of operation and willing to work overtime. At times, periodic mandatory overtime at 1.5x pay may be required.