Security Agent - Concierge

About the role

As a Security Officer – Concierge, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc. This role emphasizes your ability to build meaningful connections, reassure others, and inspire confidence through natural engagement.

Responsibilities

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications

• Must have a valid IL PERC
• Must have at least 2 years experience in security
• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• You have a state license if required

Pay & Schedule

Site Location: Chicago, IL
Set schedule: There are two shifts available — Shift 1: Part time, Friday and Saturday, 3rd shift, 10 p.m. to 6 a.m. Shift 2: Full time, Sunday through Thursday, 3rd shift, 10 p.m. to 6 a.m.
Competitive hourly wage: $19.50 / hour (DailyPay is available for GardaWorld employees!)

Benefits

• A comprehensive benefits package including medical, dental, and vision insurance plans
• A 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy, paid holidays
• Disability coverage and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost