Security Concierge

Responsibilities

• Track special events and visits
• Provide high quality customer service to employees, contractors, and visitors
• Interface with high-level internal and external stakeholders
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to initiate timely and effective notifications and response measures for incidents or emergencies, assist emergency response personnel dispatched to a SpaceX site, monitor site surveillance camera system, prepare clear and concise written incident reports, report maintenance, facility, and technology issues and alarms
• Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, facilities, human resources, and employee health & safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
• Oversee the implementation of multiple projects without direct supervision

Qualifications

• High school diploma or equivalency certificate
• 5+ years of experience working in a customer service or facility security position
• Bachelor’s degree preferred
• Ability to navigate complex support needs, and build solid relationships with internal stakeholders
• Strong customer service and relationship/team-building skills
• Active First Aid/CPR/AED certifications
• Exceptional communication skills both oral and written
• Impeccable character and integrity
• Prior military, law enforcement, or security-related experience preferred
• Ability to de-escalate disputes and/or conflict(s)
• Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook