Security Concierge

Founded on a legacy of more than 120 years in banking, Bank OZK is nationally recognized as an industry leader in financial services. We combine exceptional service with innovative technologies to deliver smart solutions to clients across the country, investing in small businesses, fueling local economies, and changing skylines in major cities.

About the role

Responsible for maintaining general site security, greeting and directing visitors at Headquarters and Operations locations, and performing administrative duties in support of Corporate Security.

Responsibilities

• Monitors and controls physical access entry points and provides appropriate access to employees, visitors, and vendors, including addressing visitors on Bank property as needed.
• Greets people entering the area with a friendly and positive demeanor, anticipating needs to exceed customer service expectations.
• Ensures the front reception area is always attended to, with appropriate coverage during periods of absence to avoid disrupting business operations.
• Maintains professional telephone etiquette, message delivery, and ensures all matters are handled professionally.
• Routes messages accurately and timely, serving as the primary point of contact for department members.
• Creates security systems support tickets for system maintenance or service issues.
• Assists with shipping and receiving functions.
• Provides general administrative support and assistance to others in the department, responding to incidents as needed.
• Assists with general office administration and reporting of office maintenance and service support tickets to Corporate Facilities or appropriate vendors.
• Maintains inventory of office supplies, as needed.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent, required.
• 2+ years of work experience as a receptionist, general administrative assistant, or security console operations, required.
• 1+ year of experience using computers, including Microsoft Word, Excel, and Outlook, required.
• Ability to communicate effectively both verbally and in writing.
• Ability to multi-task, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Ability to demonstrate attention to detail and accept and respond professionally to feedback.
• Ability to make recommendations to improve and promote quality.
• Ability to treat others professionally and with dignity and respect.
• Ability to demonstrate initiative to accomplish work objectives and work without close supervision.
• Ability to maintain confidentiality.
• Ability to work extended hours, as needed.
• Ability to lift packages up to 25 pounds.
• Ability to inspect company premises by walking and in vehicle as needed.
• Ability to respond quickly to incidents.
• Skill in using Microsoft Office, including Word, PowerPoint, Outlook, and Excel.
• Operate customary equipment and technology used in a business environment, with or without accommodation.

Benefits

• Generous PTO
• 401(k) matching
• Health, dental, and vision insurance
• Pet insurance
• Special perks and discounts