Security Account Manager

About the role

The Security Account Manager (SAM) is responsible for managing assigned customer relationships and ensuring customers receive high-quality cybersecurity services, proactive guidance, and clear communication. This role serves as the primary customer contact for cybersecurity service delivery, business reviews, escalations, account planning, renewals, and ongoing customer success.

Responsibilities

• Identifies and utilizes networking opportunities with customers and other SAMs
• Implements security industry “best practices”; work with SOC personnel to standardize processes, practices and service delivery for customers
• Collaborates with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines
• Works with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance
• Implements key performance measures, scorecards and reporting methods in cooperation with business managers to enhance security team effectiveness and performance
• Maintains regular meetings with customers (QBRs/MBRs) and WhiteDog management for account reviews
• Assists in preparation of RFP, RCA and other customer requests
• Serves as an escalation point for customer issues, security events, service concerns, and operational blockers
• Supports customer onboarding, stabilization, documentation, and transition into recurring service management
• Maintains account health, customer satisfaction, service performance, and renewal readiness
• Identifies opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate
• Ensures timely follow-up on customer action items, internal dependencies, open tickets, projects, and service escalations
• Communicates cybersecurity findings, operational updates, and recommendations in a clear, professional, customer-ready manner
• Maintains accurate account documentation, meeting notes, action items, and customer communication records
• Presents customer risks, service gaps, renewal concerns, and strategic opportunities to leadership
• Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

Requirements

• Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks
• Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Strong verbal and written communication skills, including the ability to translate technical issues into business focused recommendations
• Proven ability to build trusted relationships with customers, stakeholders, and internal teams
• Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow-up items
• Experience preparing customer-facing reports, business reviews, service summaries, or executive updates
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Understanding of cybersecurity concepts including: Threat vectors and attack techniques, Incident response and investigation workflows, Risk Management and mitigation strategies
• Ability to manage difficult customer conversations with professionalism, urgency, and accountability
• Ability to multi-task, prioritize, and manage time effectively
• Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Applications

Qualifications

• Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge
• Applicants must be a U.S. Citizen to support ITAR requirements for clients
• 2–4+ years of experience in cybersecurity account management, customer success, technical account management, managed IT services, managed security services, technical sales, or a related client-facing technology role
• Experience working within a SOC, MSSP, or managed services environment is highly desirable
• PMP or other project management certification
• CySA+ (Cybersecurity Analyst)
• ITIL Foundation • CompTIA Network+
• CompTIA Security+

Benefits

WhiteDog offers a competitive compensation plan with great earning potential. Our benefits include medical coverage, dental coverage, disability, life insurance, 401K and an amazing work environment!

Pay

$65,000 - $75,000 plus Commissions

Schedule

Full-Time

Location

Santa Clara, CA