Security Account Manager

About the role

Lead Security Operations at One of the Nation's Premier Venues

Responsibilities

• Manage the day-to-day operations of a 24/7 security program supporting a large, high-profile client.
• Build and maintain strong relationships with client leadership through regular communication and operational collaboration.
• Ensure contractual obligations and service level expectations are consistently achieved.
• Provide operational updates, reports, and recommendations to both client and company leadership.
• Oversee incident response efforts and ensure timely investigation and documentation of security incidents.
• Ensure compliance with company policies, post orders, regulatory requirements, and client procedures.
• Coordinate with local law enforcement, fire departments, emergency management agencies, and other public safety partners when necessary.
• Promote a culture focused on safety, professionalism, and continuous improvement.
• Recruit, onboard, train, and mentor security personnel.
• Conduct performance evaluations, coaching conversations, and disciplinary actions when appropriate.
• Foster employee engagement, retention, and professional development.
• Ensure all required certifications, licensing, and mandatory training remain current.
• Prepare operational reports, incident documentation, staffing reports, and performance metrics.
• Maintain accurate records related to personnel, scheduling, training, and compliance.
• Aid in budgeting, labor management, and operational planning.
• Support additional operational initiatives and special projects as assigned.

Requirements

• Experience managing large contract security operations or security programs.
• Strong leadership and people management skills.
• Excellent client relationship and customer service abilities.
• Sound judgment and the ability to make decisions under pressure.
• Experience managing staffing, scheduling, and workforce performance.
• Knowledge of physical security systems, access control, CCTV, and incident management.
• Strong written and verbal communication skills.
• A commitment to operational excellence, accountability, and continuous improvement.

Qualifications

• High School Diploma or GED required.
• Valid driver's license and an acceptable driving record, if driving is required to perform the essential functions of the position.
• Must successfully complete a background investigation, consistent with applicable federal, state, and local laws and company policy.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Must be able to work a flexible schedule, including evenings, nights, weekends, holidays, and on-call support, as operational needs require.
• Minimum of five (5) years of progressive security experience.
• Minimum of five (5) years of leadership experience managing security personnel within a large-scale operation (1,100+ HPW preferred).
• Experience supervising contract security services in corporate, healthcare, hospitality, and venue security, or other high-volume environments.
• Working knowledge of Microsoft Office and security reporting systems.

Skills

• Operational Leadership
• Client Partnership
• Safety, Compliance & Incident Management
• Team Leadership
• Administrative Responsibilities

Benefits

Comprehensive Benefits: Medical, Dental & Vision Insurance, 401(k) with Company Match, Paid Time Off, Company Paid Training & Career Development, Additional Voluntary Benefits

Pay

$60,000 - $65,000 annually

Schedule

Flexible schedule, including evenings, nights, weekends, holidays, and on-call support, as operational needs require.