Security Account Manager

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Qualifications (must Have)

• 7–10 years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments.
• Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes.
• Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems.
• Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments.
• Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience.
• Excellent written and verbal communication skills, including incident reporting and stakeholder engagement.
• Proficiency with standard business tools and security-related systems.
• Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time.
• Proven ability to de-escalate high-pressure situations and manage conflict with professionalism.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Aptitude with security systems: CCTV, access control, and badge administration.
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).