Security Account Manager (85592)

Job Summary

The Account Manager reports to the VP, Operations and is responsible for the overall operational, financial, and client relationship management of the assigned security contract. This role provides leadership to site supervisors and security personnel while ensuring exceptional service delivery, regulatory compliance, contract performance, employee engagement, and customer satisfaction.

Duties/Responsibilities

• Lead all daily operations for the assigned City of San Antonio security contract.
• Serve as the primary client contact and maintain strong relationships with key stakeholders.
• Ensure full compliance with contract requirements, post orders, policies, and applicable regulations.
• Direct all staffing, scheduling, training, onboarding, and employee performance management activities.
• Recruit, coach, mentor, and develop supervisors and security personnel.
• Conduct regular site inspections, quality assurance reviews, and operational audits.
• Develop corrective action plans and drive continuous operational improvement.
• Monitor overtime, labor costs, budgets, and financial performance of the account.
• Analyze KPIs, SLAs, and operational metrics and provide executive reporting.
• Lead investigations involving incidents, injuries, complaints, and policy violations.
• Cookordination emergency response activities and serve as the primary escalation point.
• Ensure all licensing, certifications, and training remain current.
• Partner with Corporate HR, Recruiting, Payroll, Safety, and Compliance teams.
• Support business growth opportunities and contract renewals.
• Maintain 24/7 accountability for operational emergencies.

Qualifications

• Required Skills/Abilities:
  • Expand Leadership Expectations
  • Proven experience managing large security operations
  • Strong client relationship management skills
  • Financial acumen including budgeting, forecasting, and labor management
  • Experience leading multiple supervisors and large employee populations
  • Strong conflict resolution and employee coaching abilities
  • Excellent presentation and executive communication skills
  • Advanced Microsoft Office (Excel, Word, PowerPoint)
  • Experience with workforce management and scheduling software
  • Ability to analyze operational metrics and drive improvements
• Education And Experience:
  • Bachelor's degree preferred
  • Minimum 5–7 years of progressive operations or security management experience
  • Experience managing large government or municipal contracts preferred
  • Experience managing armed and unarmed security personnel
  • Previous P&L or budget responsibility preferred
• Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Prolonged periods of standing and/or walking around downtown, from site to site
  • Must be able to lift up to 15 pounds at times
  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public
  • Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime
  • Time flexibility depending on the needs of the company

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.