Security Account Manager (84155)

Duties/Responsibilities

• Manage daily operational and administrative functions across security contracts employing roughly 100 Inter-Con employees
• Keep the Regional Account Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the Regional Account Manager in operational decision-making process
• Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times

Required Skills/Abilities

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g. – MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred
• Understand operational KPIs and ability to utilize data to drive operations
• Strong interpersonal, critical thinking and time management skills
• A great communicator that gets the value of teamwork
• Experience in general office setting in a supervisory role preferred
• Comfortable in an ever changing, fast paced, sometimes stressful environment
• Technologically savvy - experienced with MS Office Suite
• Working knowledge of technology driven scheduling platforms a plus
• Project management experience
• PMP certification a plus
• Adept in leading teams in complex problem solving
• Customer Service orientation required
• Able to interact in a corporate environment and effectively communicate with all levels of management
• Must be flexible and possess the ability to meet deadlines in a high tempo environment
• Excellent time-management, organization and multi-tasking skills required
• A dependable team player with business maturity, enthusiasm, and a positive work attitude
• Able to work in a matrixed environment
• A positive and upbeat team member!

Education And Experience

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime
• Time flexibility depending on the needs of the company