Secure IT Help Desk Tech - All Levels

Roles & Responsibilities

• Identifies, researches, and resolves technical problems of varying complexity
• Installs and troubleshoots computer hardware and peripherals
• Aids in maintaining hardware labeling and inventory
• Responds promptly to requests for technical support
• Patiently communicates with employees across the company
• Dates, tracks, and monitors work using applicable systems and tools
• Travels to various Janicki locations to provide on-site assistance as needed
• May coordinate with other teams or departments to resolve user problems
• May train, coach, and assist less experienced team members
• Must work well under pressure, meeting and completing multiple deadlines
• Aids in preparing for annual inspections
• Maintains a DoD 8570.01 Certification
• May be required to travel within the continental U.S.
• Must be at work on time and maintain good attendance

Qualifications

• Due to ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)
• This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required)
• Associate degree required; equivalent combination of education, experience, and industry certifications will be considered
• Strong customer service skills and proficient oral and written communication skills in the English language
• Proficient working with Windows OS, common applications like Microsoft Office, and PC hardware (A+ certification level)
• Basic understanding of computer networking and security
• Must obtain CompTIA’s Security+ certification within 6-months of hire
• Willingness to participate in an after-hours, on-call rotation for responding to IT emergencies
• Accommodating and flexible while maintaining priorities
• Able to work well independently and under pressure

Benefits

• Medical, Dental, and Vision insurance with employer contribution
• Disability insurance as well as Life/AD&D insurance
• HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
• 401k with employer matching
• Paid time off and paid holidays (including two floating holidays)
• Education reimbursement program
• Several shift options
• Premium pay for off-shifts
• Premium pay for security clearance if applicable