IT Help Desk Technician - IT

Essential Functions

• Perform a variety of professional level duties to support information technology systems and programs in assigned area.
• Serve as liaison between system users and information systems staff in the implementation, administration and maintenance of information systems, computer programs and software applications.
• Install and maintain application software and computer hardware.
• Provide technical assistance to system users in accordance with applicable information systems policies, procedures, methods and techniques.
• Install and maintain phone systems, and related voice applications software.
• Participate in the evaluation and testing of system upgrades; install or upgrade software applications; troubleshoot hardware and software related problems; coordinate and document testing for new or revised software applications; assist in deployment of new applications in assigned areas.
• Perform system maintenance activities on various systems; monitor system performance; maintain system security; reset user passwords; grant or revoke system access.
• Respond to requests from users regarding system operations; provide solutions to operations problems.
• Perform a variety of systems analysis duties in the design, implementation and maintenance of management information systems and supporting computer hardware and software applications; maintain new applications or enhance existing programs.
• Perform related duties and responsibilities as required.

Knowledge, Skills & Abilities

• Ability to exercise independent judgment in matters of significance.
• Proficiency in Microsoft Office applications.
• Proficiency in installing and troubleshooting hardware and software.
• Ability to use cable equipment, handle simple tools, diagnostics tools and telecommunication troubleshooting equipment.
• Communication skills.
• Ability to work flexible hours.
• Ability to prioritize and handle multi-tasks in a fast-paced environment.
• Customer service skills.
• Project management

Requirements

• Associates in Networking/Support/IT Systems or equivalent.
• Any certification is preferred.

Experience

• Entry-level position.

Salary

$18.00 - $22.60 per hour