Section Manager - IT Vendor Management Office

Responsibilities

• Leads relationships among Enterprise Technology & Security, internal stakeholders, Procurement, Legal, Finance, Risk, and assigned technology, staffing, consulting, and cybersecurity vendors
• Develops and maintains vendor segmentation and tiering strategies based on business criticality, risk, spend, complexity, service impact, and supplier capability
• Learns vendor performance management using KPIs, SLAs, scorecards, QBRs, service reviews, stakeholder experience metrics, root-cause analysis, and corrective-action plans
• Evaluates strategic versus tactical vendor relationships and establishes appropriate governance, communication, escalation, performance, and executive-engagement models
• Designs and implements vendor operating models, including roles and responsibilities, decision rights, governance forums, service-management processes, escalation paths, reporting, and stakeholder-engagement standards
• Drives accountability across multiple service providers, facilitates cross vendor operational reviews
• Manages staffing vendors, consulting firms, managed service providers, technology suppliers, and cybersecurity providers to ensure delivery quality, resource capability, capacity, timeliness, compliance, and business value
• Coordinates multivendor relationships and dependencies across integrated services, enterprise programs, technology platforms, and interdependent operational processes
• Identifies, escalates, and resolves service delivery, performance, commercial, operational, cybersecurity, and relationship issues, including vendor remediation plans
• Leads and develops the VMO team through coaching, performance management, prioritization, work assignments, executive reporting, and continuous improvement initiatives
• Oversees vendor contract changes and commercial activities, including pricing models, rate structures, statements of work, scope changes, renewals, negotiations, approvals, and contract-management requirements
• Shifts vendor engagement toward strategic partnership, strengthens oversight, accountability, and delivery of business value

Qualifications

• Required Education/Experience: Bachelor's Degree and a minimum of 8 years relevant work experience or Master's Degree and a minimum of 6 years relevant work experience
• Preferred Education/Experience: Master's Degree in Finance, Business Administration, Accounting or Supply Chain, Computer Science, or other related function and a minimum of 6 years relevant work experience in managing strategic technology vendors within an IT environment, including leading vendor performance governance
• Relevant Work Experience: A minimum of 4 years of experience managing technology, cybersecurity, staffing, consulting, managed service, or other strategic vendors within a large and complex enterprise IT environment, required; A minimum of 3 years of experience managing vendor performance through KPIs, SLAs, scorecards, QBRs, service reviews, stakeholder experience measures, root-cause analysis, and corrective-action plans, required; A minimum of 3 years of experience serving as the primary relationship lead between internal business and technology stakeholders and external vendors, required; A minimum of 4 years of experience developing, implementing, or managing vendor segmentation and tiering frameworks based on business criticality, risk, spend, complexity, service impact, and supplier capability, required; A minimum of 2 years of experience analyzing strategic versus tactical vendor relationships and establishing differentiated governance, engagement, operating, or escalation models, required; A minimum of 2 years of experience managing staffing vendors and consulting providers, including resource quality, fulfillment, onboarding, delivery outcomes, capacity, rates, utilization, compliance, and contract obligations, required; A minimum of 2 years of experience negotiating vendor contract terms, pricing structures, statements of work, rate cards, renewals, service-level commitments, or other commercial changes, required