Secretary - Therapy DM Admin - FT DAYS

Marginal Job Functions:

Performs other duties as assigned.

Qualifications

• Ability to type 70 wpm
• Experience in data entry, computer and word processing
• Excellent spelling and problem-solving skills
• Telephone skills: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals
• Able to prioritize, organize and attend to detail
• Possesses light physical demand level - be able to lift 25 pounds regularly and occasionally 50 pounds to assist in basic patient care and/or to assist with office supplies utilizing proper body mechanics
• Able to stand, walk, and sit frequently
• Possesses adequate reaction time to respond quickly to unexpected patient care situations
• Must be able to walk/maneuver frequently in and around the building and be able to operate several different desktop devices, computer, scanner, phone etc.

Typical Physical/Mental Demands

• Must be able to work independently as well as with co-workers and patients
• Must be able to prioritize work demands and organize time efficiently
• Must be able to deal effectively with the stress of deadlines and frequent constant interruptions

Essential Job Functions

• Schedules outpatient appointments with scheduling tools and per department protocol
• Obtains and verifies insurance and billing information
• Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar
• Maintains >95% accuracy
• Provides phone reception utilizing excellent service excellence techniques
• Creates, manages and scans chart notes to assist clinicians with patient care and following the regulatory requirements to maintain records; for example, HIPAA
• Registers patient accounts and audits/monitors information for accuracy and to ensure proper billing
• Provides front desk reception duties, involving leadership when a situation has the potential to escalate or to receive recognition for staff
• Performs all job functions in a timely, efficient and effective manner as part of a team
• Supports a collaborative and cooperative environment to facilitate mutual respect and effective interpersonal relations