Secretary/Receptionist- Urology

About the Role

To communicate with patients and provide administrative support for the practice. Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight-county area.

Blanchard Valley Health System's Mission: Caring for a lifetime. Vision: Extraordinary people. Exceptional care. Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor.

Responsibilities

• Schedule and manage patient appointments using Electronic Medical Records (EMR). Manage the Provider’s daily patient schedule.
• Accurately complete the registration process.
• Document management, patient referrals, prior authorizations, and validation of benefits.
• Responsible for payment collection.
• Open and set up the office for the day. Stock office supplies.
• Maintain patient waiting area for cleanliness.
• Responsible for enhancing our patients' experience and upholding the mission, vision, and values of the organization.
• Willingness to participate in process improvement.
• Other duties as assigned.

Requirements

• High school graduate or GED equivalent.
• Use of technology, associated applications, and office equipment.
• This position may require working at another BVMP Practice as needed.
• Positive service-oriented interpersonal and communication skills.
• Behavior must adhere to BVHS policies regarding workplace civility and standards of behavior.
• Comply with all organizational privacy policies and procedures.
• Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patient served.
• Demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of patient status.
• Interpret appropriate information to identify each patient’s requirements relative to their age-specific needs.

Preferred Qualifications

• Previous customer service experience.
• Electronic Medical Records (EMR) experience.
• Medical terminology.

Physical Demands

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing. The associate must be able to sit for 8 hours a day and lift 50 pounds, and reach work above the shoulders. The individual must have good eye-hand coordination and fine finger dexterity to operate machines. The individual must have excellent verbal communication skills to communicate with patients, providers, and co-workers. The associate must have corrected vision and hearing in the normal range. This position is classified “at risk” for possible occupational exposure to blood borne pathogens (HBV, HIV, etc.).