Receptionist - Urology Clinic FT

General Summary

The receptionist performs clerical duties of the Urology Clinic. They greet, instruct, direct, and schedule patients and visitors. They serve as a liaison between patients and medical support staff. They provide staff support to the Physician in operating the clinic's computer system. They facilitate good communications through proper handling of information, inquiries, and requests given or received by phone or in person. They maintain a neat, well-organized area and assist with certain areas of patient care as directed.

Principle Duties And Responsibilities

• Verify insurance coverage/check for any other changes
• Verify demographics and make changes in computer
• Request co-pays or payment on account
• Prepare bank deposits
• Consult with physician and nurse to determine if a walk-in patient needs to be seen or worked in
• Communicate with the billing office for any questions or concerns about patient accounts
• Prepare forms (work status, no show letter, check in forms)
• Complete release of medical records, updating forms and schedules as necessary
• Schedule appointments for providers and answer phones
• Works closely with clinical staff to maintain effective scheduling workflow
• Complete referrals as they are received and schedule patients appropriately
• Affords assistance with scheduling, phones, and chart prep if needed

Physical Requirements

• Requires sitting for long periods of time; also stooping, bending, and stretching for files and supplies
• Occasionally lifts files or paper weighing up to 20 to 30 pounds
• Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm minimal, operate a calculator, telephone, copier, and such other office equipment as necessary
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts
• It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful
• Auditory acuity to hear others for purposes of fluent communication
• Physical strength to perform the following lifting demands: Floor to waist - 40 pounds 14” to waist - 50 pounds Waist to shoulder - 20 pounds Shoulder to overhead - 10 pounds Carry 40 pounds for 30 feet Push 40 pounds/force for 30 feet Pull 40 pounds/force for 30 feet Patient transfer with gait belt Ability to push patient in wheelchair