Secretary/Receptionist- OB/GYN- Findlay

Purpose

To communicate with patients and provide administrative support for the practice.

Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, which provides a total continuum of care to more than 100,000 households in an eight‑county area.

Mission: Caring for a lifetime.
Vision: Extraordinary people. Exceptional care.
Values: Integrity, Compassion, Skill, Collaboration, Innovation & Humor.

Responsibilities

• Schedule and manage patient appointments using Electronic Medical Records (EMR); manage the provider’s daily patient schedule.
• Accurately complete the registration process.
• Document management, patient referrals, prior authorizations and validation of benefits.
• Responsible for payment collection.
• Open and set up the office for the day; stock office supplies.
• Maintain patient waiting area for cleanliness.
• Enhance patients’ experience and uphold the mission, vision and values of the organization.
• Participate in process improvement initiatives.
• Other duties as assigned.

Required Qualifications

• High school graduate or GED equivalent.
• Proficiency with technology, associated applications and office equipment.
• Positive, service‑oriented interpersonal and communication skills.
• Adherence to BVHS policies regarding workplace civility and standards of behavior.
• Compliance with all organizational privacy policies and procedures.
• Ability to demonstrate knowledge and skills necessary to provide age‑appropriate care for patients.
• Understanding of growth and development principles across the lifespan and ability to assess patient data accordingly.
• Capability to interpret information needed to identify each patient’s age‑specific requirements and deliver appropriate care per policies and procedures.
• Willingness to work at any BVMP practice as needed, which may differ from the practice assigned at hire.

Preferred Qualifications

• Previous customer service experience.
• Experience with Electronic Medical Records (EMR).
• Familiarity with medical terminology.

Physical Demands

• Full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing.
• Ability to sit for 8 hours a day and lift up to 50 pounds; reach work above the shoulders.
• Good eye‑hand coordination and fine finger dexterity to operate machines.
• Excellent verbal communication skills for interaction with patients, providers, and co‑workers.
• Vision corrected to normal range and hearing within normal limits.
• Potential occupational exposure to blood‑borne pathogens (HBV, HIV, etc.) – classified “at risk.”