Secretary/Receptionist- OB/GYN- Bluffton

About the role

To communicate with patients and provide administrative support for the practice. Blanchard Valley Health System’s mission is “Caring for a lifetime,” vision is “Extraordinary people. Exceptional care,” and values are Integrity, Compassion, Skill, Collaboration, Innovation & Humor. Blanchard Valley Medical Practices is a division of Blanchard Valley Health System, serving over 100,000 households in an eight‑county area.

Responsibilities

• Schedule and manage patient appointments using Electronic Medical Records (EMR); manage the provider’s daily patient schedule.
• Accurately complete the registration process.
• Handle document management, patient referrals, prior authorizations, and validation of benefits.
• Responsible for payment collection.
• Open and set up the office for the day; stock office supplies.
• Maintain patient waiting area for cleanliness.
• Enhance patient experience and uphold the mission, vision, and values of the organization.
• Participate in process improvement initiatives.
• Perform other duties as assigned.

Requirements

• High school graduate or GED equivalent.
• Ability to use technology, associated applications, and office equipment.
• Positive service‑oriented interpersonal and communication skills.
• Adherence to BVHS policies on workplace civility and standards of behavior.
• Compliance with organizational privacy policies and procedures.
• Ability to demonstrate knowledge and skills necessary to provide age‑appropriate care, including understanding growth and development across the life span and assessing patient status data.
• Physical demands: full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting, and standing; ability to sit 8 hours/day, lift 50 pounds, reach work above shoulders; good eye‑hand coordination and fine finger dexterity; corrected vision and normal hearing; classified “at risk” for occupational exposure to blood‑borne pathogens.

Qualifications

• Previous customer service experience (preferred).
• Electronic Medical Records (EMR) experience (preferred).
• Knowledge of medical terminology (preferred).