Secretary II - Pediatric Specialty - Physician Practice

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and we help one another to succeed. Our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Responsibilities

• Access: Demonstrates knowledge of patient departmental billing/charges for rehabilitation or membership programs (sales, retention and recruitment) for fitness
• Customer Satisfaction: Actively engages customers in a warm and friendly way in an effort to 'make their day'
• Data Entry Accuracy: Initiates and accurately completes assigned reports (at the Supervisor/Manager level) within defined time frame (e.g.: daily statistics, data requests, record review, monthly statistics, departmental meeting minutes, transcription)
• Insurance Verification: Obtain patient benefit coverage, accurate documentation of coverage and communication of such with team members and patient
• Office Skills: Copy, file and collage data accurately as per departmental functions and requests
• Performance Improvement: Participates in the review, analysis and implementation of procedures to maximize the department's operating efficiency
• Phone and Interpersonal Skills: Smiles and makes eye contact. Chooses attitude by being present when answering phones by third ring and using the approved script
• Record Keeping: Inputs/extracts data as assigned, offering methods to do so in accurate, efficient manner
• Resolving Issues: Demonstrates initiative in patient/member problem resolution within the scope of authority from front line to Supervisor/Manager level
• Scheduling: Establish, coordinate and maintain schedules as assigned with responsibility for anticipating changes or potential conflicts (e.g.: Supervisor's appointments, patient schedules, meetings)
• Workload Accountability: Completes business documentation pertaining to department according to task list and requests (e.g.: ordering of supplies, time and attendance, patient charging, registration or membership and/or departmental logs)
• Other duties and/or projects as assigned

Qualifications

• Education, Knowledge, Skills and Abilities Required:
• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
• Ability to delegate, prioritize, think independently, be adaptable, and manage time efficiently
• Strong organizational skills
• Excellent written and verbal communication skills
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms

• Education, Knowledge, Skills and Abilities Preferred:
• Secretarial experience in a hospital environment
• Knowledge of medical terminology and hospital policy/procedures
• Bilingual: English/Spanish

Compensation

Minimum rate of $20.64 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Benefits

Comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59

Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

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