Secretary - Burn Reconstructive Rehab - FT Days

Description

Under general supervision, performs secretarial, clerical, and a variety of general office functions, which include scheduling of appointments, verifying patient information, maintaining patient files, filing, processing outpatient charges, and making copies of pertinent documents.

• Extensive time spent on phone to coordinate scheduling for outpatients, verifying referrals, and obtaining necessary information from medical professional offices.

Core Competencies

• Performs clerical and receptionist duties required in the daily operations of the departments including telephone communication and all necessary word processing.
• Answers and handles a heavy volume of incoming calls.
• Answers the telephone courteously within three rings, identifies self and department, routes calls, ascertains needs and takes accurate messages as appropriate.
• Demonstrates excellent customer service skills.
• Greets patients and assures they are taken care of in a timely manner.
• Affords assistance to patients to check in on Tonic.
• Makes patient appointment schedules.
• Registers patients and assures they are taken care of in a timely manner.
• Picks up voice mail messages throughout the day according to department policy and procedure.
• Verifies patient’s insurance benefits from the payor, for services to be provided prior to the delivery of care.
• Makes photocopies as required.
• Safeguards all information for patient billing is accurate and complete.
• Processes all credit card payments and payments received from patients.
• Notifies appropriate staff of patients arrival and/or escorts patient to room.
• Interfaces with M.D. offices and third party payors to obtain any medical information, diagnostic reports and authorization information needed by surgeons.
• Produces patient and department documents as needed.
• Affords assistance in data entry as requested.
• Safeguards that requested test results are available.
• Prepares and maintains statistical and outcome information for the department as required.
• Schedules surgeries; provides all necessary information to surgery schedulers.

Experience

Additional Information types 35 wpm

Compensation Range

$25.00 - $33.44 / Hour