Secretary - BDC FT Days

Description

Under general supervision, receives patients and staff in person and over the telephone. Schedules procedures and interprets procedures to patients. Performs a variety of general clerical work and performs related tasks as required.

Core Competencies

• Demonstrates excellent customer service skills.
• Answers the telephone courteously within three rings, identifies self and department, routes calls, ascertains needs, and takes accurate messages as appropriate.
• Schedules appointments in Cerner following department guidelines and protocols and demonstrates an understanding of the procedures being scheduled, the preparation and a basic knowledge of what the procedure will entail, and authorization requirements.
• Collects demographic, employment, and insurance information accurately and advises patients of admission/scheduling requirements and financial responsibilities, as needed.
• Solves complaints and answers questions requiring a knowledge of specific departmental office procedures and general hospital procedures.
• Organizes other medical record documents using established systems.
• Typifies, files reports, and cross indexes and files records.
• Ensures all information for patient billing is accurate and complete.
• Exercises judgment in making decisions within a clearly established guideline.
• Sorts and distributes mail and delivers messages.
• Participates in hospital Performance Improvement activities using LEAN tools and techniques.
• Provides health care services in own job category all age groups.
• Demonstrates role in department specific patient safety.
• Aids patients with completing Release of Information and Request for Information forms.
• Calls patient to confirm next day’s appointments when necessary.

Education & Experience

• Six months clerical experience.
• Alpha and numeric filing.
• Basic knowledge of medical terminology.

Additional Information

Compensation Range: $25.00 - $33.44